UX Content Writer for Customer Experience (Hybrid, TX)

Shell Lubricants Hub Hamburg; San Antonio (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Kaeppel Consulting, LLC is seeking a Customer Experience Content Writer for a hybrid role based in San Antonio, TX. The successful candidate will create engaging, clear content for digital experiences, collaborating with designers and researchers.

With a focus on user-centered writing, you should have a Bachelor’s degree and 3–5 years of related experience. This position offers hands-on opportunity in a dynamic environment, supporting customer journeys over an expected period of 6–12 months.

Qualifications

• 3–5 years of experience in UX writing, content design, or digital communications.
• Exceptional writing, editing, and organizational skills.
• Familiarity with accessibility and plain language principles.

Responsibilities

• Write and edit content for digital interfaces, communications, and knowledge bases.
• Align content with CX research insights and design goals.
• Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
• Create and maintain content guidelines, voice, and tone standards.
• Support testing and iteration of content based on user feedback.

Skills

UX writing

Content design

Exceptional writing

Editing skills

Organizational skills

Education

Bachelor’s degree in English, Communications, Journalism, or related field

Tools

Adobe Experience Manager

WordPress

Job description

Kaeppel Consulting, LLC is seeking a Customer Experience Content Writer for a hybrid role based in San Antonio, TX. The successful candidate will create engaging, clear content for digital experiences, collaborating with designers and researchers.

With a focus on user-centered writing, you should have a Bachelor’s degree and 3–5 years of related experience. This position offers hands-on opportunity in a dynamic environment, supporting customer journeys over an expected period of 6–12 months.