Content designer for public services

CodeVerse; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

CodeVerse is seeking an experienced Content Designer to create clear, accessible and user-friendly content for public services. You will work across end-to-end user journeys, ensuring content helps users understand information and complete tasks easily across digital and offline channels.

You will collaborate with UX designers, researchers, service designers, product managers and policy teams, using research and analytics to guide decisions and maintain content guidelines, patterns and style

Qualifications

• Demonstrable experience in Content Design, particularly across end-to-end user journeys.
• Experience working in Agile, multidisciplinary teams.
• Strong editing and writing skills, with knowledge of GOV.UK style and plain English.
• Experience in user-centered and research-led content design.
• Knowledge of Content Management Systems (CMS) and web analytics.
• Understanding of accessibility, inclusive design and content architecture.
• Ability to collaborate with stakeholders and communicate content decisions effectively.
• Experience with large-scale public services or cross-government content initiatives is a plus.

Responsibilities

• Create, review and maintain user-focused content throughout the service lifecycle.
• Use user research, feedback and analytics to improve content and support evidence-based decisions.
• Organize complex information into clear, accessible and easy-to-understand content.
• Ensure content follows GOV.UK style, plain English and accessibility standards.
• Collaborate with UX designers, user researchers, service designers, product managers and policy teams.
• Develop and maintain content guidelines, patterns and style guides.
• Facilitate content design sessions and incorporate stakeholder feedback.
• Ensure consistency across multi-channel user journeys.

Skills

Content design

Agile

Editing & writing

GOV.UK style

CMS

Web analytics

Accessibility

Tools

CMS

Web analytics

Job description

Описание

We are looking for an experienced Content Designer to create clear, accessible and user-friendly content for public services. You will work across end-to-end user journeys, ensuring content helps users understand information and complete tasks easily across digital and offline channels.

Задачи

• Create, review and maintain user-focused content throughout the service lifecycle.
• Use user research, feedback and analytics to improve content and support evidence-based decisions.
• Organize complex information into clear, accessible and easy-to-understand content.
• Ensure content follows GOV.UK style, plain English and accessibility standards.
• Collaborate with UX designers, user researchers, service designers, product managers and policy teams.
• Develop and maintain content guidelines, patterns and style guides.
• Facilitate content design sessions and incorporate stakeholder feedback.
• Ensure consistency across multi-channel user journeys.

Требования

• Demonstrable experience in Content Design, particularly across end-to-end user journeys.
• Experience working in Agile, multidisciplinary teams.
• Strong editing and writing skills, with knowledge of GOV.UK style and plain English.
• Experience in user-centered and research-led content design.
• Knowledge of Content Management Systems (CMS) and web analytics.
• Understanding of accessibility, inclusive design and content architecture.
• Ability to collaborate with stakeholders and communicate content decisions effectively.
• Опыт работы с высокообъемными транзакционными или регулируемыми общественными услугами (будет плюсом).
• Опыт картирования контента по цифровым и офлайн каналам (будет плюсом).
• Участие в сообществах дизайна контента или кросс-правительственных инициативах по контенту (будет плюсом).

Условия

No sponsorship provided Inside IR35 Only Remote Duration : 4 months with potential for extension.