Senior Content Designer, Connected Commerce

JPMorganChase; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Content Design Senior Associate to shape customer experiences through thoughtful content within Connected Commerce. You will plan, create, and structure product content in a user experience framework, collaborating with design, architecture, and product teams to ensure narrative consistency.

The role emphasizes accessibility, iterative design, and data-driven improvements, with an emphasis on clear communication of complex concepts to diverse audiences across Chase products

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.

Responsibilities

• Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content communicating complex concepts to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Skills

Content design

Editing & writing

Accessibility guidelines

Iterative design

Content platforms literacy

Financial services knowledge

Job description

Chase is seeking a Content Design Senior Associate to shape customer experiences through thoughtful content within Connected Commerce. You will plan, create, and structure product content in a user experience framework, collaborating with design, architecture, and product teams to ensure narrative consistency.

The role emphasizes accessibility, iterative design, and data-driven improvements, with an emphasis on clear communication of complex concepts to diverse audiences across Chase products