Content Business Analyst

BEPC Inc. - Business Excellence Professional Consulting; South San Francisco (CA); Hybrid; USD 76,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

BEPC Inc. is seeking an experienced Content Business Analyst to support enterprise content management, digital marketing, and omnichannel engagement initiatives in South San Francisco, CA.

The role focuses on business requirements analysis, Adobe Workfront, content workflow optimization, UAT, and omnichannel operations in a pharma/healthcare environment. The ideal candidate has 3+ years of BA experience with enterprise content platforms, process improvement, stakeholder collaboration, and Agile

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience as a Business Analyst or similar.
• Experience supporting enterprise content management or digital operations.
• Independently lead requirements discovery and stakeholder workshops.
• Experience translating requirements into functional specs and user stories.
• UAT planning, test execution, and defect management experience.
• Proficiency with Jira or similar backlog tools.
• Understanding of content lifecycle management and process optimization.
• Agile or hybrid delivery experience.

Responsibilities

• Lead requirements gathering across marketing, medical, and digital teams.
• Translate business needs into functional specs, user stories, and acceptance criteria.
• Analyze and optimize content workflows from intake to activation.
• Support Adobe Workfront implementations and workflow automation.
• Design intake forms, processes, and governance procedures.
• Create future-state process maps and operating models.
• Facilitate stakeholder workshops and backlog refinement sessions.
• Maintain requirements, user stories, defects, and delivery progress in Jira.
• Lead UAT planning, test execution, and sign-off.
• Collaborate with technical teams to validate solutions against requirements.
• Support MLR content review workflows.
• Analyze integrations across DAM, AEM, Campaign, and Journey Optimizer.
• Support omnichannel campaign workflows.

Skills

Business analysis

Stakeholder collaboration

Agile delivery

UAT

Requirements discovery

Process optimization

Education

Bachelor's degree

Tools

Adobe Workfront

Jira

Job description

Employment Type: W2 Contract – 13 Months with Possibility for Extensions

Pay Rate: $55.00–$62.07/hour – Based on experience (Paid Weekly)

Work Model: Hybrid

Benefits: Medical, Dental, Vision, and Life Insurance

Interview Process: Two Rounds – Hiring Manager (30 Minutes) and Upper Management (30 Minutes)

Note: This is a W2 only role — C2C and C2H will not be considered.

Role Overview

BEPC is seeking an experienced Content Business Analyst to support our client's enterprise content management, digital marketing, and omnichannel engagement initiatives in South San Francisco, CA.

This position focuses on business requirements analysis, Adobe Workfront, content workflow optimization, User Acceptance Testing (UAT), and omnichannel marketing operations within a pharmaceutical or healthcare environment.

The ideal candidate has 3+ years of business analysis experience, with a strong background in enterprise content platforms, process improvement, stakeholder collaboration, and Agile delivery.

This opportunity includes two areas of specialization: Adobe Workfront implementation and process optimization or medical content governance and UAT. Candidates with experience in either area are encouraged to apply.

Key Responsibilities

• Lead business requirements gathering, analysis, documentation, and validation across marketing, medical, and digital operations teams.
• Translate business needs into functional specifications, user stories, business rules, and acceptance criteria.
• Analyze and optimize end-to-end content workflows, including intake, creation, review, approval, and activation.
• Support Adobe Workfront implementations, enhancements, and workflow automation.
• Design and improve intake forms, request processes, workflow templates, approval routing, and content governance procedures.
• Conduct current-state assessments and develop future-state process maps and operating models.
• Facilitate stakeholder workshops, solution demonstrations, and backlog refinement sessions.
• Maintain requirements, user stories, defects, and delivery progress using Jira or similar Agile tools.
• Lead User Acceptance Testing (UAT), including test planning, scenario development, execution, defect tracking, and business sign-off.
• Collaborate with technical teams to validate configured solutions against business requirements.
• Support Medical, Legal, and Regulatory (MLR) content review and approval workflows.
• Analyze integrations across Digital Asset Management (DAM), Adobe Experience Manager, Adobe Campaign, and Adobe Journey Optimizer.
• Support omnichannel campaign workflows involving email, web, mobile, SMS, paid media, and customer journey orchestration.
• Evaluate content metadata, data flows, workflow handoffs, and system integrations.
• Track operational KPIs, including content approval cycle times, rework, platform adoption, and workflow efficiency.
• Develop training materials and support deployment readiness, user adoption, and continuous improvement.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience as a Business Analyst, Systems Analyst, Product Operations Analyst, or Functional Consultant.
• Experience supporting enterprise content management, workflow transformation, or digital operations initiatives within life sciences or healthcare.
• Proven ability to independently lead requirements discovery, stakeholder workshops, and future-state process design.
• Experience developing functional specifications, user stories, acceptance criteria, and process documentation.
• Hands-on experience translating business workflows into enterprise platform requirements.
• Experience supporting UAT planning, test execution, defect management, and deployment activities.
• Proficiency with Jira or comparable backlog management and defect-tracking tools.
• Understanding of content lifecycle management, approval workflows, and business process optimization.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, facilitation, and stakeholder management abilities.
• Ability to coordinate requirements and dependencies across business, technology, and vendor teams.
• Experience working in Agile or hybrid delivery environments.

Preferred Qualifications

Adobe Workfront & Process Implementation

• Experience implementing Adobe Workfront or supporting major platform enhancements.
• Knowledge of intake processes, request forms, workflow templates, approval routing, and workflow automation.
• Experience translating business requirements into Workfront functional configurations.

Medical Content Governance & UAT

• Experience supporting medical content operations, governance, and review/approval processes.
• Familiarity with Medical, Legal, and Regulatory (MLR) review workflows.
• Demonstrated experience leading business UAT, defect resolution, and release readiness.
• Experience with enterprise content review or workflow platforms.

Related Platforms & Technologies

• Experience with Digital Asset Management (DAM) systems, including Adobe Experience Manager (AEM Assets).
• Familiarity with Adobe Experience Platform, Adobe Journey Optimizer, or Adobe Campaign.
• Knowledge of Salesforce Marketing Cloud or Salesforce Data Cloud.
• Experience supporting omnichannel marketing, audience segmentation, and customer journey orchestration.
• Understanding of content metadata, data integration, and cross-platform workflow management.
• Experience with modular content, content factory operating models, or digital marketing automation.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.