Content Author, Help Center

Sand Cherry Associates; United States; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading consulting firm, Sand Cherry Associates, is seeking a Content Author to develop and manage help center content. The role involves drafting new content, collaborating with teams, and ensuring consistency. This long-term consulting position is remote, requiring candidates to be located within the United States. The ideal candidate has significant experience in content authoring and is adaptable, detail-oriented, and collaborative.

Qualifications

• Minimum 3-5 years’ experience in content authoring or management.
• Proven experience in help desk content area.
• Exceptional English writing and editing skills.

Responsibilities

• Develop and implement content models for the help center.
• Author and manage high-quality content.
• Collaborate with teams to meet design specifications.

Skills

Content Authoring

Editing

Proofreading

Attention to Detail

Collaboration

Content Modeling

Education

Bachelor's degree in English or Communications

Tools

Lighthouse technology (KMS)

Job description

Company Profile

At Sand Cherry Associates,we excel in the design and delivery of strategic customer-centric initiatives throughdigitally native, data-empowered solutions. Our client’s confidence in us is centered onexceptionallyskilled,high-energytalent workingwith thesupportofthe full Sand Cherry team. Finding the right match forthis role is a critical aspect ofcontinuingthat success.

Overview

This Content Author role will be responsible for help center content, including drafting new support content based on input from subject matter experts and stakeholders, collaborating with the writing team to edit and maintain consistency across documentation, manage stakeholder review and approval process for new and updated content and author content in Lighthouse technology platform, including creating new articles and updating existing ones

This role will be responsible for creating, managing, and structuring content, utilizing the Lighthouse platform. This is a long term consulting engagement and can be remote. Qualified candidates must live in the United States. This role doesn’t support visa sponsorship or office locations outside the continental US.

Responsibilities

• Developing and implementing effective content models for the help center function and support
• Authoring, editing, and manage high-quality, accurate content.
• Collaborating closely with other teams to ensure content meets design specifications, technical requirements, and overall strategic objectives.
• Ensuring content consistency and adherence to our brand guidelines.
• Draft new support content and manage stakeholder review and approval.
• Create new articles for help center and update existing articles as needed.
• Work within the Lighthouse KMS platform to manage, edit and add new content.

Requirements

• Proven, hands-on experience authoring and managing content directly within thehelp desk content area
• Must have a minimum of 3-5 years’ experience in content authoring, management and/or content writing
• Bachelors degree in English, Communications or similar degree
• Strong practical experience withhelp center content modeling
• Experience with Lighthouse technology (KMS) platform is highly preferred
• ExceptionalEnglish writing, editing, and proofreading skills.
• Demonstrated attention to detail, particularly regarding content quality, structural integrity, and accuracy.
• Ability to work within Client facing environment, providing exceptional content delivery solutions and the ability to make recommendations as needed requiring a solutions-oriented mindset
• Ability to work with many different cross functional teams and departments
• Must be able to deliver immediate content focused solutions and operations requiring little ramp up time
• Adaptability, flexibility and strong sense of professionalism in the workplace

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a 9-12 month consulting engagement, with an hourly range of $70-85/hr. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.