Content Writer (Remote)

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Content Specialist to enhance player experience by developing high-quality support content. This contract role involves crafting and maintaining user documentation and training materials, ensuring clarity for players and support teams alike. Ideal candidates will have relevant experience in technical writing and a background in gaming.

Benefits

Comprehensive benefits package including medical and dental

401K plan

Qualifications

• 1-2 years of professional experience in technical writing.
• Portfolio showcasing troubleshooting guides and help center documentation.
• Familiarity with DITA content types preferred.

Responsibilities

• Research, write, and update user support documentation.
• Collaborate with global teams on workflows.
• Edit and review content from team members.

Skills

Technical Writing

Customer Support Content Creation

Strong Writing Skills

Education

BA/BS degree

Tools

Zendesk

SharePoint

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Cella, is seeking professionals. Apply via Lensa today!

Location: Redmond, WashingtonJob Type: ContractCompensation Range: $35 - 40 per hourOur client is seeking a skilled Content Specialist to join their support team in creating high-quality self-service and training materials for players. In this role, you’ll develop and maintain player-facing support content, internal knowledge base articles, email templates, and agent training documentation. Your work will help ensure players receive clear, accurate, and timely guidance, reducing the need for direct support and enhancing the overall player experience.Responsibilities:

Research, write, and update user support documentation and internal training materials.

Collaborate with global teams to ensure alignment on tools, workflows, and processes.

Edit and review content contributed by team members and external partners.

Leverage data to refine content strategy and optimize help center effectiveness.

Participate in cross-functional meetings (approx. 15% of time); majority of work (85%) will be focused, independent writing and editing.

Qualifications

Experience: 1-2 years of professional experience in technical writing or customer support content creation.

Education: BA/BS degree or equivalent experience.

Must-Have Skills

Experience using tools like Zendesk, SharePoint, and Learning & Development platforms.

Portfolio showcasing troubleshooting guides, help center documentation, and training materials.

Strong writing skills with the ability to distill complex information into concise, user-friendly content.

Preferred: Familiarity with DITA content types and a background in gaming. Candidates should be comfortable navigating and validating their work within gaming environments.

Disqualifiers: No gaming experience or marketing-only writing background.

Key Projects

Developing and refining player support content and agent-facing documentation.

Supporting new launches and updates with tailored troubleshooting materials and guides.

Improving training materials for onboarding and ongoing education of support personnel.

JOBID: 1091969#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

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