Content Approval Operations Leader (MAP & AI)

Novartis AG; East Hanover (NJ); On-site; USD 153,000 - 283,000; Full time

Job summary

Novartis AG in East Hanover, NJ, seeks an Associate Director to lead Content Approval Operations, driving MAP execution, governance and continuous improvement across core claims and reference resources. This role anchors operational performance and enables AI-enabled automation while collaborating with MLR, Marketing and Agencies.

The position requires 5+ years in pharma operations, strong leadership, and expertise with DAM and MAP/MLR processes to ensure compliant, efficient workflows.

Qualifications

• 5+ years of experience in pharmaceutical marketing operations or pharmaceutical content approval.
• Experience with MAP/MLR review processes and FDA promotional regulations.
• Experience leading teams and serving as escalation point.
• Experience with content approval and digital asset management platforms.

Responsibilities

• Oversee governance and maintenance of claims and reference content aligned to standards.
• Manage end-to-end MAP workflows; monitor throughput, cycle time and quality.
• Lead and develop Core Claims and References Operations teams; provide escalation support.
• Partner across Medical, Legal, Regulatory, Marketing, Agencies and Operations.

Skills

Stakeholder management

Cross-functional collaboration

Strategic execution

AI literacy

Operational metrics

Education

Bachelor's degree

Advanced degree preferred

Tools

Veeva

Aprimo

Job description

Novartis AG in East Hanover, NJ, seeks an Associate Director to lead Content Approval Operations, driving MAP execution, governance and continuous improvement across core claims and reference resources. This role anchors operational performance and enables AI-enabled automation while collaborating with MLR, Marketing and Agencies.

The position requires 5+ years in pharma operations, strong leadership, and expertise with DAM and MAP/MLR processes to ensure compliant, efficient workflows.