Associate Director, Content Approval Ops & AI Enablement

Novartis Group Companies; East Hanover (NJ); On-site; USD 153,000 - 283,000; Full time

Benefits offered by this job

401(k) with company match

Health, life and disability benefits

Generous time off

Job summary

Novartis Group of Companies in East Hanover, NJ is seeking an Associate Director, Content Approval Operations. You will lead the execution and ongoing improvement of Content Approval Services for Core Claims, Reference Librarian resources, and MAP-enabled workflows.

You will partner across Medical, Legal, Regulatory, Marketing and Agencies to ensure compliant content, drive operational metrics, and explore AI-driven automation while managing a matrix team with a focus on quality and risk

Qualifications

• Bachelor's degree required in Business, Marketing, Communications, Information Management, or related discipline.
• 5+ years of pharmaceutical marketing operations or content approval experience with knowledge of FDA regulations and MAP/MLR review processes.
• At least 1 year of people leadership experience.
• Experience with content approval and DAM platforms (e.g., Veeva, Aprimo).
• Strong stakeholder management and cross-functional collaboration skills.
• Foundational AI literacy and ability to apply compliance judgment.

Responsibilities

• Oversee claims and reference content governance and MAP workflows.
• Drive throughput, cycle time, quality, and risk management.
• Lead cross-functional partnerships with MLR, Marketing and Operations.
• Provide leadership across Core Claims, References Operations and Enablement teams.
• Implement AI-assisted capabilities and automation enhancements.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

AI literacy

Education

Bachelor's degree in related field

Advanced degree preferred

Tools

Veeva

Aprimo

Job description

Novartis Group of Companies in East Hanover, NJ is seeking an Associate Director, Content Approval Operations. You will lead the execution and ongoing improvement of Content Approval Services for Core Claims, Reference Librarian resources, and MAP-enabled workflows.

You will partner across Medical, Legal, Regulatory, Marketing and Agencies to ensure compliant content, drive operational metrics, and explore AI-driven automation while managing a matrix team with a focus on quality and risk