Associate Director, Data Operations & Issue Mastery

Novartis Pharmaceuticals Corp.; United States; Híbrido; USD 153.000 - 283.000; Jornada completa

Descripción de la vacante

Novartis Pharmaceuticals Corp. is seeking an Associate Director, Data Operations & Issue Management in a hybrid role based out of East Hanover, New Jersey.

You will drive issue resolution, governance, and continuous improvement across critical data products, partnering with data engineering, quality, analytics, and business teams to deliver trusted data at scale. The role requires 5+ years in data operations or related fields, strong stakeholder management, and experience with tools like

Formación

• Experience coordinating cross-functional teams and communicating complex issues clearly.
• Strong analytical skills with ability to read data trends and derive action plans.
• Excellent organizational and stakeholder management capabilities.

Responsabilidades

• Lead enterprise data operations and issue management across certified data products and critical data capabilities.
• Manage issue intake, triage, prioritization, escalation, tracking, and resolution to ensure operational stability.
• Monitor SLAs, issue trends, remediation progress, and operational performance metrics.
• Partner with data engineering teams to resolve pipeline failures, delivery issues, and production incidents.
• Collaborate with data quality teams to address quality issues, root causes, and corrective actions.
• Coordinate cross-functional resolution efforts across business, technology, vendor, and data teams.
• Escalate critical risks, dependencies, and service disruptions to ensure timely leadership visibility.
• Lead operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-ups.
• Produce dashboards and reporting that provide insight into risks, service levels, and operational performance.
• Drive continuous improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes.

Descripción del empleo

Novartis Pharmaceuticals Corp. is seeking an Associate Director, Data Operations & Issue Management in a hybrid role based out of East Hanover, New Jersey.

You will drive issue resolution, governance, and continuous improvement across critical data products, partnering with data engineering, quality, analytics, and business teams to deliver trusted data at scale. The role requires 5+ years in data operations or related fields, strong stakeholder management, and experience with tools like