Associate Director, Data Ops & Issue Management

Novartis; East Hanover (NJ); Ibrido; USD 153.000 - 283.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, life and disability benefits

401(k) with company contribution and 1

Generous time off

Descrizione del lavoro

Novartis is seeking an Associate Director, Data Operations & Issue Management in East Hanover, NJ. You will lead enterprise data operations, manage issue intake and escalation, and partner with data engineering and quality teams to ensure trusted data at scale.

You will oversee dashboards and governance forums, drive remediation, and seek continuous improvement through automation, with a focus on operational stability and leadership visibility.

Competenze

• Bachelor’s degree in a related field.
• 5+ years in data operations, issue management, governance, quality, engineering operations or program operations.
• Experience managing operational issue logs, incident workflows, SLA tracking, escalation routines, and remediation plans.
• Strong understanding of data products, pipelines, quality controls, metadata, lineage, governance, and production support processes.
• Experience working with cross-functional teams across data engineering, governance, analytics, business, vendors, and technology platforms.

Mansioni

• Lead enterprise data operations and issue management across certified data products and critical data capabilities.
• Manage issue intake, triage, prioritization, escalation, tracking, and resolution to ensure operational stability.
• Monitor service level agreements, issue trends, remediation progress, and operational performance metrics.
• Partner with data engineering teams to resolve pipeline failures, delivery issues, and production incidents.
• Collaborate with data quality teams to address quality issues, root causes, and corrective actions.
• Coordinate cross-functional resolution efforts across business, technology, vendor, and data teams.
• Escalate critical risks, dependencies, and service disruptions to ensure timely leadership visibility.
• Lead operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-ups.
• Produce dashboards and reporting that provide insight into risks, service levels, and operational performance.
• Drive continuous improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes.

Conoscenze

Stakeholder management

Communication skills

Formazione

Bachelor’s degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or related field

Strumenti

Jira

ServiceNow

Confluence

Smartsheet

Excel

Power BI

Tableau

Descrizione del lavoro

Novartis is seeking an Associate Director, Data Operations & Issue Management in East Hanover, NJ. You will lead enterprise data operations, manage issue intake and escalation, and partner with data engineering and quality teams to ensure trusted data at scale.

You will oversee dashboards and governance forums, drive remediation, and seek continuous improvement through automation, with a focus on operational stability and leadership visibility.