Inbound Operations Coordinator - PN

HMM America; Farmers Branch (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Performance bonuses

401K

Employee discount programs

Vacation and floating holidays

Job summary

HMM America is seeking an Inbound Operations Coordinator to manage inbound logistics, customer service, and essential documentation across the continental US, including West Coast facilities. You will coordinate scheduling, tracking, and regulatory compliance, while maintaining high levels of accuracy and client satisfaction.

The role requires collaboration across departments to optimize workflows, monitor metrics, and ensure smooth operations.

Qualifications

• General understanding of the transportation shipping industry.
• Strong MS Office skills (Outlook, Word, Excel).
• Excellent verbal and written communication abilities.

Responsibilities

• Coordinate and monitor inbound logistics, including scheduling, tracking, and transportation activities.
• Provide high-quality customer service by addressing inquiries and maintaining clear communication with clients and partners.
• Prepare and process documentation related to inbound shipments for regulatory compliance.
• Submit customs manifests to U.S. Customs and Border Protection and resolve rejections same day.
• Collaborate with customers, carriers and internal teams to optimize workflows and resolve issues promptly.
• Maintain records for shipments, interactions, and documentation processes.
• Monitor KPIs related to inbound operations and customer satisfaction.
• Ensure compliant release of FTZ cargo and manage VIP reefer/live fish cargo as needed.
• Handle diversion requests and coordinate with vendors for drayage or transloading.
• Coordinate container repairs with M&R and management when required.

Skills

Shipping industry knowledge

MS Office proficiency

Phone/E-mail etiquette

Communication skills

Education

High School diploma or GED

College degree preferred

Job description

HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

GENERAL POSITION OVERVIEW

The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. Must work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction. Responsible for the continental United States, including ocean facilities found on the West Coast: Tacoma, Seattle, Portland, Oakland, Los Angeles and Long Beach.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods.
• Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external.
• Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements.
• Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day.
• Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly.
• Maintain accurate records and data entry for shipments, customer interactions, and documentation processes.
• Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy.
• Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards.
• Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance.
• Communicate special free time allowances to discharging ports efficiently.
• Process diversion requests for KOA customers with accuracy and speed.
• Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery.
• Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management.
• Trace and rebill damages to ensure accurate cost recovery.
• Support empty reposition process from Canada to Tacoma, WA.
• Responsible for management of email, call and chat support queues.
• Performs other duties as assigned.

QUALIFICATIONS & ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• General understanding of the transportation shipping industry.
• Work effectively under limited supervision and prioritize workload.
• Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel.
• Able to multitask and handle information accurately and professionally.
• Excellent phone/email etiquette.
• Excellent verbal and written communication skills.

EDUCATION AND EXPERIENCE

• High School diploma or GED required; college degree preferred but not required.
• Prior industry experience preferred but not required.

ENVIRONMENT / EQUIPMENT / PHYSICAL DEMANDS

• Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.

HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.

Additional Details:

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics.

We will consider qualified applicants with criminal histories in a manner consistent with legal requirements.

HMM participates in the E-Verify program.