Contact Representative

US Bureau of Trust Funds Administration; Fort Hall (ID); On-site; USD 41,000 - 64,000; Full time

Job summary

US Bureau of Trust Funds Administration seeks a Contact Representative to assist beneficiaries, process trust transactions, and maintain records. The role supports coordination with Tribal, Federal, and local partners to ensure accurate financial processing and timely issue resolution.

The position is Indian Preference and requires meeting minimum qualifications across GS-05 to GS-07 levels. Multiple vacancies are located in Pawnee, Fort Hall, Crownpoint, and New Town.

Qualifications

• GS-05 requires one year of specialized experience or education substitution.
• Experience in preparing financial documents and accounting procedures.
• Data entry and reviewing account holder information in automated systems.
• Education can substitute for experience per the stated rules.

Responsibilities

• Support beneficiary inquiries and resolve account issues.
• Process trust fund transactions and maintain trust records.
• Coordinate with Tribal, Federal, and local partners.
• Follow standardized procedures to ensure accuracy.

Skills

Financial documents preparation

Account transactions review

Data entry in financial systems

Discrepancy identification

Beneficiary inquiries handling

Reconciliation assistance

Education

Four full academic years study beyond high school

Official transcripts submission

Education/Experience substitution awareness

Combination of education and experience understanding

Job description

This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners.

We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below:

• Pawnee, OK
• Fort Hall, ID
• Crownpoint, NM
• New Town, ND

You must show that you meet the minimum qualification requirements and your resume and application must clearly support your answers. We will not make assumptions about your experience. All qualifications must be met by the closing date of this announcement - 09/30/2026.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

MINIMUM QUALIFICATIONS FOR THE GS-05 CONTACT REPRESENTATIVE

SPECIALIZED EXPERIENCE: In order to qualify for the GS-05 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-04 level or equivalent performing all of the following duties:

• Assisting with preparing financial documents and account transactions using standardized procedures.
• Analyzing financial documents for accuracy and completeness.
• Entering and reviewing account holder information in an automated financial/accounting system.
• Comparing financial document balances with related data to identify discrepancies.

OR

EDUCATION SUBSTITUTION: In order to qualify for the GS-05 Contact Representative using education as a substitution for experience, you must have successfully completed four full academic years of study beyond high school in any field. These four years may be completed at an accredited college or university, or at an accredited business, secretarial, technical school, or junior college, as long as the program is equivalent to four full academic years of post-high-school study.

For qualification purposes, one year of full-time study is defined as 30 semester hours, 45 quarter hours, or at least 20 hours of classroom instruction per week for approximately 36 weeks at an accredited business, secretarial, or technical school. Programs at business, secretarial, or technical schools qualify only when the curriculum includes the equivalent of four full academic years of study. You must submit official transcripts to receive credit for education.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: In order to qualify for the GS-05 Contact Representative using this method, you must have an equivalent combination of specialized experience and education as described above that, when combined, equals 100% of the total requirement. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must submit a copy of official transcripts in order to qualify.

MINIMUM QUALIFICATIONS FOR THE GS-06 CONTACT REPRESENTATIVE

SPECIALIZED EXPERIENCE: In order to qualify for the GS-06 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-05 level or equivalent performing all of the following duties:

• Researching financial account information to identify discrepancies, determine causes of errors, and assist with reconciliation and recommending corrections.
• Recognizing and applying the correct procedures, practices, and policies to a wide range of financial transactions, account code assignments, and disbursements.
• Responding to beneficiary inquiries and answering questions related to financial/account services.
• Classifying and coding financial transactions for input into automated financial/accounting systems.

No education substitution is available at this grade.

MINIMUM QUALIFICATIONS FOR the GS-07 CONTACT REPRESENTATIVE

SPECIALIZED EXPERIENCE: In order to qualify for the GS-07 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-06 level or equivalent performing all of the following duties:

• Examining, verifying, and maintaining accounts and accounting data.
• Applying a variety of complex accounting procedures, practices, policies, and standardized bookkeeping practices to prepare financial account documents.
• Reconciling accounts, determining adjustments, and reconciling errors and account disbursements.
• Resolving complex transactions in an automated financial and accounting system.

No education substitution is available at this grade.

OTHER

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

POSITION DETAILS

Physical Demands: The work is primarily sedentary with some carrying of IT equipment, computer reports, boxes, and ledgers.

Work Environment: The work is usually performed in an office setting involving everyday risks or discomforts. The position may require you to travel to remote locations by airlines or motor vehicle. While on travel, you may be exposed to inclement weather, varying temperatures, and prolonged driving with limited access to rest facilities. While performing outreach or public relations duties, work may be performed outside under a variety of weather conditions.