Contact Representative

Bureau of Trust Funds Administration; Albuquerque (NM); On-site; USD 41,000 - 66,000; Full time

Job summary

Bureau of Trust Funds Administration in Albuquerque, NM seeks a Contact Representative GS-0962-5/6/7 to support field operations and manage trust fund transactions. This Indian Preference position offers multiple vacancies and emphasizes accurate financial processing within automated systems.

Applicants must meet the GS-05, GS-06, or GS-07 requirements including education or experience and must include hours per week for credit. Closing date: 09/30/2026.

Qualifications

• Experience analyzing financial documents for accuracy and completeness.
• Ability to enter and review account holder information in an automated system.
• Ability to identify discrepancies between balances and related data.
• Must specify hours per week worked to receive credit for time.

Skills

Financial analysis

Accounting systems

Discrepancy identification

Hours per week provided

Education

Education: four years above high school

Tools

Automated financial system

Job description

This is an Indian Preference position. You will serve as a Contact Representative GS-0962-5/6/7 at the Bureau of Trust Funds Administration, BTFA Trust Operations - Field Group in Albuquerque, NM. There are 6 Vacancies available. Salary Range Information (Per Annum): GS-05: $41,178-$53,531 GS-06: $45,901-$59,671 GS-07: $51,007-$66,311
All qualifications must be met by the closing date of this announcement-09/30/2026-unless otherwise stated in this vacancy announcement.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

Minimum Qualification Requirements: To qualify for this position, you must meet the minimum qualifications at the grade level to which you are applying:
1. Minimum Qualification GS-0962-05:
A. Experience: You must possess at least one full year of specialized experience equivalent to the GS-04 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: (1) Assisting in the preparation of financial documents and account transactions using standardized procedures; (2) Analyzing financial documents for accuracy and completeness; (3) Entering and reviewing account holder information in an automated financial/accounting system; and (4) Comparing financial document balances with related data to identify discrepancies. You must include hours per week worked. -OR-
B. Education: Successful completion of at least four years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.) You must include transcripts. -OR-
C. Combination of education and experience. To combine education and experience, first take the number of credits in excess of the first 60 semester hours and divide that number by 120 to come up with a percentage (120 total semester hours is the standard used for an Undergraduate degree). Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours per week and transcripts.
-OR-
2. Minimum Qualification GS-0962-06:
A. Experience: You must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: (1) Assisting Researching financial account information to identify discrepancies, determine causes of errors, and assist with reconciliation and recommending corrections; (2) Recognizing and applying appropriate procedures, practices, and policies to a variety of financial transactions, account codes, and disbursements; (3) Responding to beneficiary inquiries and answering questions related to financial/account services; and (4) Classifying and coding financial transactions for input into automated financial/accounting systems.. You must include hours per week worked.
B. Education: There is no substitution of education in lieu of experience at this grade level.
-OR-
3. Minimum Qualification GS-0962-07:
A. Specialized Experience Requirement: You must possess at least one full year of specialized experience equivalent to the GS-06 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: (1) Experience examining, verifying, and maintaining accounts and accounting data; (2) Experience applying a variety of complex accounting procedures, practices, policies, and standardized bookkeeping practices to prepare financial account documents; (3) Experience reconciling accounts, determining adjustments, and reconciling errors and account disbursements; and (4) Experience resolving complex transactions in an automated financial and accounting system.. You must include hours per week worked.
B. Education: There is no substitution of education in lieu of experience at this grade level.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.