Contact Lens-Support Services Representative

Wheaton Eye Clinic LTD; Oregon; Híbrido; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Group Life & LTD

Paid Time Off

Paid Holidays

Clothing Allowance

Vision Care Benefits

Voluntary Benefits – Life, STD, CI, A

401k

EOE

Descripción de la vacante

Wheaton Eye Clinic LTD is seeking a Contact Lens Representative to deliver exceptional patient service in our call center and help manage appointments. This full-time role supports front-desk operations and insurance verification in a fast-paced ophthalmology setting.

Ideal candidates bring strong communication skills, experience in medical scheduling, and a solid understanding of HIPAA privacy guidelines. Eligible for comprehensive benefits and a supportive work environment.

Formación

• Must have excellent communication and patient-service skills.
• Experience in a medical call center is preferred.
• Knowledge of HIPAA privacy regulations is required.

Responsabilidades

• Answer and assist all incoming calls and schedule appointments.
• Register patients and verify insurance details.
• Provide front-desk coverage during lunch and attend meetings.
• Ensure accurate patient demographics and registration data.
• Adhere to privacy guidelines and company policies.

Conocimientos

Customer service

Phone etiquette

Scheduling

HIPAA awareness

Descripción del empleo

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We have both Ophthalmologists and Optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient's expectations in the delivery of competent, timely, and compassionate eye care. Monday - Friday from 8am - 5pm.

Roles and Responsibilities

• The Contact Lens Representative is responsible for providing exceptional patient service in the call center. The Contact Lens Representative will answer and assist all incoming telephone calls, complete all patient registration information and accurately schedule appointments.
• Schedule Contact Lens appointments
• MD and OD appointment requests
• Complete patient registration
• Register and verify insurance accordingly
• Front Desk coverage daily during lunch breaks
• Collect all required demographic and insurance data necessary to facilitate patient check in and registration at point of service
• Identify and resolve registration errors
• Handle all other duties as assigned by Manager/Supervisor
• Attend all department meetings as required
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
• Additional duties as required

Full Time Benefits

• Medical
• Dental
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident
• 401k
• EOE