Contact Lens-Support Services Representative

Wheaton Eye Clinic; Bartlett (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Group Life and LTD

Paid Time Off

Paid Holidays

Clothing Allowance

Vision Care Benefits

Voluntary Benefit Offerings – Life,STD

Job summary

Wheaton Eye Clinic is seeking a Contact Lens Representative for our Bartlett, IL call center. This full-time role (30 hrs or more) provides exceptional patient service, schedules contact lens appointments, and processes registrations and insurance verification.

Responsibilities include handling MD/OD appointment requests, maintaining accurate demographics, and ensuring privacy per HIPAA guidelines. The position supports front desk coverage during lunch breaks; typical hours are Monday–Friday,

Responsibilities

• Schedule Contact Lens appointments
• MD and OD appointment requests
• Complete patient registration
• Register and verify insurance accordingly
• Collect all required demographic and insurance data necessary to facilitate patient check in and registration at point of service
• Identify and resolve registration errors
• Handle all other duties as assigned by Manager/Supervisor
• Attend all department meetings as required
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
• Additional duties as required
• Front Desk coverage daily during lunch breaks
• Monday - Friday from 8am - 5pm.

Job description

Support Services Call Center Full-time Regular - 30 hrs or more Bartlett, IL, US

8 days ago Requisition ID: 2272

Salary Range: $18.00 To $19.00 Hourly

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We have both Ophthalmologists and Optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

Monday - Friday from 8am - 5pm.

• The Contact Lens Representative is responsible for the providing exceptional patient service in the call center. The Contact Lens Representative will answer and assist all incoming telephone call, complete all patient registration information and accurately schedule appointments.

  • Schedule Contact Lens appointments
  • MD and OD appointment requests
  • Complete patient registration
  • Register and verify insurance accordingly

• Front Desk coverage daily during lunch breaks

  • Collect all required demographic and insurance data necessary to facilitate patient check in and registration at point of service
  • Identify and resolve registration errors
  • Handle all other duties as assigned by Manager/Supervisor
  • Attend all department meetings as required
  • Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
  • Additional duties as required

Full Time Benefits:

• Medical
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident