Patient Representative

Wolfe Eye Clinic; Waterloo (IA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Benefits (health and dental, 401k, PTO

Daytime hours (M-F)

Competitive wage

Job summary

Wolfe Eye Clinic in Waterloo, IA seeks a Patient Representative to greet patients, handle registration, and manage appointments with a courteous, professional approach.

You will enter demographic data, verify insurance, collect payments, and support front-desk operations in a HIPAA-compliant environment. Daytime, M-F schedule with comprehensive benefits is provided.

Qualifications

• Strong patient service skills.
• Ability to enter information into computer programs.
• Professional attitude and appearance.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
• Patient registration and dismissal.
• Answering telephone calls in a clear professional manner.
• Making, canceling, and rescheduling patient appointments.
• Gathering, verifying, and entering demographic and insurance information.
• Collecting payments and issuing receipts.
• Opening and/or closing the clinic according to scheduled rotation.
• Maintaining patient records according to HIPAA guidelines.
• Effectively interacting with co-workers, physicians, and patients.
• Performing other duties as needed.

Skills

Patient service

Data entry

Professional appearance

Verbal/written communication

Fast-paced environment

Tools

EMR software

Job description

Overview

Waterloo - Waterloo, IA 50701

Travel Percentage

Minimal

Category

Admin - Clerical

Description

Patient Representative

At Wolfe Eye Clinic, we create Better Vision for a Better Life.

Responsibilities include

• Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
• Patient registration and dismissal.
• Answering telephone calls in a clear professional manner.
• Making, canceling, and rescheduling patient appointments.
• Gathering, verifying, and entering demographic and insurance information.
• Collecting payments and issuing receipts.
• Opening and/or closing the clinic according to scheduled rotation.
• Maintaining patient records according to HIPAA guidelines.
• Effectively interacting with co-workers, physicians, and patients.
• Performing other duties as needed.

Qualifications include

• Ability to demonstrate strong patient service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to portray a professional attitude and appearance.
• Ability to demonstrate strong verbal and written communication skills.
• Ability to thrive in a fast pace environment.

Preferred (but not required) qualifications are

• Previous experience in a medical office.
• Previous experience with an electronic medical record or medical office software.

Competitive wage, daytime work hours, M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.)

EOE