Contact Lens Care & Fitting Specialist

Gailey Eye Clinic; Springfield (IL); Vor Ort; USD 23.000 - 27.000; Vollzeit

Zusammenfassung

Gailey Eye Clinic in Springfield, IL seeks a contact lens technician to assist ophthalmic staff with lens fittings, training, and patient education. You will educate on lens care, order supplies, and handle basic insurance tasks, with occasional travel to other Gailey dispensaries.

The role requires NCLE certification by the 3-year mark, strong communication, and excellent organizational skills. Travel and customer service excellence are essential in this team-oriented environment.

Qualifikationen

• Experience in customer service environment.
• Excellent communication skills.
• Strong analytical skills.
• Strong interpersonal and relationship building skills.
• Able to work independently & effectively in a team environment.
• Strong organization and planning skills.
• Able to work effectively with the public.

Aufgaben

• Assist MDs/ODs in contact lens fitting and evaluations.
• Educate patients on contact lens care, usage, and products.
• Order contacts and contact supplies, as needed.
• Analyze patient charts to ensure patients are fitted with proper lenses/correction.
• Provide contact lens insertion/removal training to patients.
• File insurance claims in a timely manner.
• Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
• Review CL trial lens inventory and order as needed.
• Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
• Assist satellite offices in ordering contacts as needed.
• Maintain a clean and organized work area.
• Dispense, adjust, repair glasses as needed
• Organize frame boards and cleaning demo lenses and frames as needed
• Verify incoming glasses orders

Kenntnisse

Customer service

Communication

Analytical skills

Interpersonal skills

Independence & teamwork

Organization & planning

Public interaction

Ausbildung

NCLE certification

Jobbeschreibung

Gailey Eye Clinic in Springfield, IL seeks a contact lens technician to assist ophthalmic staff with lens fittings, training, and patient education. You will educate on lens care, order supplies, and handle basic insurance tasks, with occasional travel to other Gailey dispensaries.

The role requires NCLE certification by the 3-year mark, strong communication, and excellent organizational skills. Travel and customer service excellence are essential in this team-oriented environment.