Contact Lens Tech.

Gailey Eye Clinic; Springfield (IL); Presencial; USD 23.000 - 27.000; Jornada completa

Descripción de la vacante

Gailey Eye Clinic in Springfield, IL seeks a contact lens technician to assist ophthalmic staff with lens fittings, training, and patient education. You will educate on lens care, order supplies, and handle basic insurance tasks, with occasional travel to other Gailey dispensaries.

The role requires NCLE certification by the 3-year mark, strong communication, and excellent organizational skills. Travel and customer service excellence are essential in this team-oriented environment.

Formación

• Experience in customer service environment.
• Excellent communication skills.
• Strong analytical skills.
• Strong interpersonal and relationship building skills.
• Able to work independently & effectively in a team environment.
• Strong organization and planning skills.
• Able to work effectively with the public.

Responsabilidades

• Assist MDs/ODs in contact lens fitting and evaluations.
• Educate patients on contact lens care, usage, and products.
• Order contacts and contact supplies, as needed.
• Analyze patient charts to ensure patients are fitted with proper lenses/correction.
• Provide contact lens insertion/removal training to patients.
• File insurance claims in a timely manner.
• Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
• Review CL trial lens inventory and order as needed.
• Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
• Assist satellite offices in ordering contacts as needed.
• Maintain a clean and organized work area.
• Dispense, adjust, repair glasses as needed
• Organize frame boards and cleaning demo lenses and frames as needed
• Verify incoming glasses orders

Conocimientos

Customer service

Communication

Analytical skills

Interpersonal skills

Independence & teamwork

Organization & planning

Public interaction

Educación

NCLE certification

Descripción del empleo

Essential Functions and Responsibilities

• Assist MDs/ODs in performing contact lens fitting and evaluations.
• Educate patients on contact lens care, usage, and products.
• Order contacts and contact supplies, as needed.
• Analyze patient charts to ensure patients are fitted with proper lenses/correction.
• Provide contact lens insertion/removal training to patients.
• File insurance claims in a timely manner.
• Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
• Review CL trial lens inventory and order as needed.
• Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
• Assist satellite offices in ordering contacts as needed.
• Maintain a clean and organized work area.
• Dispense, adjust, repair glasses as needed
• Organize frame boards and cleaning demo lenses and frames as needed
• Verify incoming glasses orders

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Employees in this job may perform other duties as assigned

Minimum Job Requirements (Education, Experience, Skills)

• Experience in customer service environment required.
• Excellent communication skills.
• Strong analytical skills.
• Strong interpersonal and relationship building skills.
• Able to work independently & effectively in a team environment.
• Strong organization and planning skills.
• Able to work effectively with the public.
• Travel to other Gailey dispensaries as assigned by Director of Optical Operations.
• NCLE certification is required by employee’s 3-year anniversary in position.

Physical Demands

This position requires incumbent to sit at desk and/or stand for long hours during regularly scheduled work hours. This job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions. The ability to lift up to 25 pounds. Travel is required to satellite offices. Must have reliable transportation and be able to drive/travel as needed.

Working Conditions and Environment

Incumbent works in a temperature controlled medical office environment.

Pay

Pay: The starting range for this position is $17.00 - $19.74/hr. depending on skills, experience, and qualifications as well as market considerations. (posting updated 1/2/2025)