Contact Center Supervisor

The Lee Company; Franklin (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Earned Wage Access (EWA)

401(k) match

HSA contributions

Life insurance

Long-term disability insurance

Volunteer opportunities

Lee University training (LCU)

Job summary

The Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatchers, ensuring high performance across the contact center. You will oversee people, processes, and technology to deliver exceptional service in line with our mission.

Ideal candidates have 3–5 years in data entry and customer service, strong MS Office skills, and a proven ability to maintain accuracy at 60+ WPM typing. We offer comprehensive benefits and career growth opportunities.

Qualifications

• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience

Responsibilities

• Oversee performance of contact center representatives and dispatchers
• Make decisions regarding people, processes, technology, dispatch, and customer service
• Ensure alignment with Lee Company's culture and mission

Skills

Typing 60+ WPM

Customer service

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Summary of Job:

The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company's culture and mission is vital to the success of this position.

Education and Experience:

• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience

Skills and Abilities:

• Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
• Must be able to type proficiently; 60+ WPM w/accuracy

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Financial: Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Community: Company-supported volunteer opportunities to make a real impact.
• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

_ Lee Company is proud to be an Equal Employment Opportunity and We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an_ E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.