Contact Center Specialist

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

UNIVERSITY OF OKLAHOM in Norman, OK, seeks a customer service associate for OU CPM. The role involves supporting public management initiatives within the Center for Public Management, located in the College of Continuing Education.

Compensation includes a targeted pay range and a standard workweek from Monday to Friday. Requirements include a High School Diploma or GED and at least 6 months of experience in customer service or a call center.

Qualifications

• High School Diploma or GED is required.
• 6 months experience in customer service or at a call center is required.

Education

High School Diploma or GED

Job description

Pay Range:Targeted pay range of $16.00 - $16.50, depending on experience.

Benefits Eligible:Yes

Work Schedule:Monday - Friday, 8:00 a.m. to 5:00 p.m.

Travel:Not required

Position Introduction

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

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Required Education and Experience

• High School Diploma or GED
• 6 months experience in customer service or at a call center.

Department Preferences

• 24 months professional experience in education, technical assistance, social services, contact center and/or general office duties.
• Ability to multi-task and deal with stressful situations.
• Bilingual fluency in Spanish/English languages
• Experience working in a contact center environment.

Hiring Contingent Upon a Background Check

Yes

Special Indications

Position subject to renewal based on availability of funds.