Contact Center Scheduling Associate

Nebraska Medicine; Omaha (NE); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement support

Job summary

Nebraska Medicine is seeking a scheduling specialist to manage inbound, outbound and digital patient communications and coordinate appointments across ambulatory clinics.

Join a centralized contact center with a team dedicated to extraordinary care, professional interaction with physicians, patients and staff, and opportunities for growth through tuition support.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity.

Responsibilities

• Handle inbound, outbound and digital patient and physician communications.
• Schedule patient appointments for multiple ambulatory clinics in a centralized contact center.
• Adhere to guidelines when scheduling, rescheduling and canceling appointments and assist clinic staff and physicians.

Skills

Customer service

Professional communication

Scheduling

Education

High school diploma

Post-secondary coursework

Tools

Microsoft Word

Microsoft Excel

Epic EHR

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

First Shift (United States of America)

• Must live in Nebraska or Iowa ********

Shift Details

M - F
8am - 5pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Responsible for inbound, outbound and digital patient and physician communications while scheduling patient appointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The scheduling process may include complex scheduling of patient appointments, diagnostic services or procedures. Adhere to established system guidelines, policies and procedures when scheduling, rescheduling and canceling patient appointment while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care.

Required Qualifications

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• College coursework in business preferred.
• Medical Assistant or Nursing Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.