Contact Center Scheduling Associate

nebraskamed; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% discount at Clarkson College

Career advancement opportunities with/

Job summary

Nebraska Medicine is seeking a detail-oriented scheduler for our centralized contact center in Omaha. You will handle patient and physician communications and coordinate scheduling across multiple ambulatory clinics.

Responsibilities include managing inbound/outbound contacts, adhering to guidelines, and assisting clinic staff to meet the goal of extraordinary patient care.

Qualifications

• High school education or equivalent required.
• One year post-secondary education in business, medical assistant or nursing assistant OR equivalent combination of education/experience in customer service or medical scheduling.
• Demonstrated ability to provide high level of customer service to physicians, patients and staff.

Responsibilities

• Handle inbound, outbound and digital patient and physician communications.
• Schedule patient appointments for multiple ambulatory clinics in the centralized contact center.
• Adhere to scheduling guidelines, reschedule and cancel appointments while supporting clinic staff and physicians.

Skills

Customer service

Scheduling

Professional communication

Education

High school education

Post-secondary education in business/medical support

Tools

Epic EHR

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

***** Must live in Nebraska or Iowa ********

ShiftDetails:

M - F

8am - 5pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Responsible for inbound, outbound and digital patient and physician communications while scheduling patientappointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The schedulingprocess may include complex scheduling of patient appointments, diagnostic services or procedures. Adhere toestablished system guidelines, policies and procedures when scheduling, rescheduling and canceling patientappointment while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care..

Required Qualifications

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• College coursework in business preferred.
• Medical Assistant or Nursing Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.