Scheduling Associate - Prenatal Diagnostic Center

nebraskamed; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

Nebraska Medicine is seeking a Scheduling Associate for the Prenatal Diagnostic Center. This role schedules complex patient appointments and coordinates services to support clinicians and patient care, while maintaining a high level of service.

Schedule is Monday–Friday 8am–4:30pm at the Durham Outpatient Center. You will assist patients, staff and physicians, facilitate referrals, and uphold our commitment to extraordinary care and patient satisfaction.

Qualifications

• High school education or equivalent required.
• Minimum 1 year post-secondary education in business, medical assistant, nursing assistant, or equivalent.
• Demonstrated analytical, prioritizing and organizational skills.
• Ability to work in a proactive self-directed manner.
• Efficient, confident and team-oriented approach to duties.
• Excellent communication and customer service to physicians, patients and other stakeholders.
• Experience with scheduling or registration systems preferred.

Responsibilities

• Complete complex scheduling of multiple appointments for one patient’s appointment and/or services.
• Provide clerical support related to scheduling and coordination of services and procedures.
• Assist patients, staff and physicians per established scheduling standards.
• Coordinate internal and external referrals, ensuring patients attend appointments and notes are shared as appropriate.

Skills

Analytical skills

Prioritization

Organizational skills

Communication skills

Customer service

Self-directed work

Teamwork

Education

High school diploma or equivalent

Post-secondary coursework in business/medical assisting

Medical Assistant or Nursing Assistant training

Tools

Microsoft Word

Excel

Scheduling software

Electronic Health Records (EHR)

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America)

Scheduling Associate - Prenatal Diagnostic Center

Complete complex scheduling of multiple appointments for one patient's appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Assists patients, staff and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.

Schedule: Monday - Friday 8am - 4:30pm

Location: Nebraska Medicine Durham Outpatient Center

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Required Qualifications:

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Ability to work in a proactive self-directed manner required.
• Ability to function in a manner that promotes efficiency and confidence required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications:

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• College coursework in business preferred.
• Medical Assistant or Nursing Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.