Call Center Representative

NuMark Credit Union; Lemont (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

Job summary

NuMark Credit Union in Lemont, IL is hiring a Call Center Representative to help members with questions and concerns over calls and webchats, while delivering top-notch service and meeting sales goals.

You will work Monday-Saturday with one weekday off, must be available Saturdays, and training is on-site. The role offers sales incentives and a pathway to grow within the credit union.

Qualifications

• Ability to display proper phone etiquette and member service skills.
• Ability to effectively upsell and cross-sell products and services.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.

Responsibilities

• Assist members with questions and concerns via phone and webchat.
• Build rapport through courteous, efficient service.
• Cross-sell NuMark products to meet members' needs.
• Open accounts and coordinate with departments to cross-sell loans, cards, deposits.
• Maintain confidentiality of member information.
• Reach out to prospective and existing members to grow business by email or phone.
• Routinely update accounts per member requests.

Skills

Phone etiquette

Upsell & cross-sell

Sales mindset

Communication skills

Customer service

Education

High school diploma

Job description

Are you a problem-solver looking to make a positive difference in the financial lives of your community members? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide excellent solutions for members, but you will also represent the heart of NuMark Credit Union by offering products and services that meet our members' financial needs.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do:

• Assist members with questions and concerns regarding their accounts through phone calls and webchats.
• Build rapport with members by providing courteous and efficient service.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposits accounts and electronic services.
• Ensure confidentiality of member information in every situation.
• Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
• Routinely maintain accounts according to member requests.

Qualifications:

• Ability to display proper phone etiquette and member service skills.
• Ability to effectively upsell and cross-sell products and services.
• A minimum of two years of credit union or banking teller experience is preferred.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.

Passionate

We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable

We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative

We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable

We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric

NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

• Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee may be regularly required to sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Occasionally may need to walk around office area.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a desk for extended periods of time.

This position requires on-site attendance during the training period. A hybrid work arrangement may be considered following the successful completion of training, demonstrated understanding of core job responsibilities, and with managerial approval.

The budgeted compensation range for this position is $22.50-$23.50 per hour (non-exempt). Individual rates vary based on skills and experience. This position is also eligible to earn monetary sales incentives.