Contact Center Representative

Medquest, Inc.; Winston-Salem (NC); Remote; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Disability insurance

401(k) retirement plan

Job summary

MedQuest Imaging is seeking a motivated Contact Center Representative (Patient Experience Navigator) to schedule procedures, register patients, and collect demographics and insurance information. This remote, work-from-home role offers a daytime schedule and a starting hourly rate of $18.50–$19.75, with potential for growth within a patient-focused team.

Applicants should have a High School Diploma or GED and at least 1 year of related experience.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a related field.
• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills.
• Ability to organize and prioritize work in a stressful environment.

Responsibilities

• Handle inbound and outbound phone calls, provide accurate information, and maintain detailed records.
• Coordinate insurance verification and pre-certification to assist patients with questions.
• Maintain scheduling knowledge and seek guidance when uncertain about procedures.
• Solicit feedback from supervisor to assess quality and effectiveness of work.
• Work to meet scheduling and quality goals in line with policy and procedures.

Skills

Medical terminology

Interpersonal communication

Teamwork

Problem solving

Keyboarding

Education

High School Diploma or GED

Tools

Patient registration systems

Job description

Overview

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

The Contact Center Representative (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information.

Salary: $18.50-$19.75 per hour depending on previous experience

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting:

• REMOTE - Work from home
• Secure private work location
• Access to High-Speed Internet is required

Responsibilities

• Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
• Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
• Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure.
• Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
• Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures.
• Possesses the ability to accept change in a positive manner and implement change with positive results.
• Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answers phone calls from outside clinicians, requesting information.
• Takes requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

Education:

High School Diploma or GED

Prior Experience:

1 year experience in a related field

Special Qualifications:

• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and is self-directed.
• Good problem-solving skills. Basic medical terminology.
• Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
• Basic knowledge of hospital performed procedures.

Company Message

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan

Patients, referring physicians, and healthcaresystems count on MedQuest, andwe’regrowing to meet the demand. A career withour teamincludeslimited or no weekend work,competitive salaries and benefits, andhybrid/remote opportunities based on role.To learn more, visit www.MQImaging.com.