Contact Center Representative

PainPoint Health; United States; À distance; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

HSA

401(k)

PTO & Paid Holidays

Life & AD&D Insurance

Short- & Long-Term Disability

Remote Stipend

Continuing Education Reimbursement

Bonusly Employee Recognition & Rewards

DailyPay

Employee Assistance & Health Mgmt

Identity Theft Protection

Employee Discounts

Résumé du poste

DxTx Pain & Spine is seeking a Contact Center Representative to schedule new patients for affiliated clinics. You will handle inbound calls, schedule appointments, and make outbound outreach to interested individuals, all in a fully remote role with a Monday–Friday schedule.

Ideal candidates have call center and scheduling experience, strong communication and customer service skills, and a commitment to patient confidentiality. Benefits are included for eligible employees.

Qualifications

• High school diploma or GED required.
• Previous call center and appointment scheduling experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to maintain patient confidentiality.

Responsabilités

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients and provide pre-appointment materials.
• Cancel, reschedule, and confirm appointments as needed.
• Make outbound calls to prospective patients and educate them on treatment options.
• Provide friendly, timely, and professional customer service.
• Accurately document patient information and maintain confidentiality.
• Support marketing lead activity tracking and reporting.
• Follow company policies and healthcare standards.
• Perform other duties as assigned.

Connaissances

Verbal communication

Written communication

Customer service

Interpersonal skills

Organization

Attention to detail

Computer literacy

Confidentiality

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Contact Center Representative
Full-Time | $18/hour | Remote

About DxTx Pain & Spine

DxTx Pain & Spine partners with independent, award-winning pain and spine physicians across a national network, providing operational support while preserving each practice’s clinical autonomy and identity.
Our team is committed to innovative, patient-centered care and creating an environment that values growth, collaboration, and exceptional patient experiences.

Why Join Us?

• Fully remote position
• Monday-Friday schedule
• Work with a growing national healthcare organization
• Make a direct impact on the patient experience
• Comprehensive benefits and employee recognition programs

Position Summary

We’re seeking an upbeat and patient-focused Contact Center Representative to schedule new patients for our affiliated pain clinics and surgery centers. This role involves answering inbound calls, scheduling appointments, and making outbound calls to individuals who have already requested information or scheduling assistance.

These are not cold calls

All outbound calls are to prospective patients who have expressed interest in learning more about our services.

Key Responsibilities

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients and provide appropriate pre-appointment materials.
• Cancel, reschedule, and confirm appointments as needed.
• Make outbound calls to prospective patients and educate them on available treatment options.
• Provide friendly, timely, and professional customer service.
• Accurately document patient information and maintain confidentiality.
• Support marketing initiatives by tracking and communicating lead activity.
• Follow company policies, procedures, and applicable healthcare standards.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• Previous call center and appointment scheduling experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to maintain patient confidentiality.

Preferred

• Healthcare or medical office experience.
• Knowledge of medical terminology.
• Experience with Microsoft Office or similar software.

Benefits

• Medical, Dental & Vision Insurance
• HSA
• 401(k)
• PTO & Paid Holidays
• Life & AD&D Insurance
• Short- & Long-Term Disability
• Accident Insurance
• Remote Stipend
• Continuing Education Reimbursement
• Bonusly Employee Recognition & Rewards
• DailyPay
• Employee Assistance & Health Management Programs
• Identity Theft Protection
• Employee Discounts

Join Our Team

If you’re an energetic, customer-focused professional with call center and appointment scheduling experience who enjoys helping patients over the phone, we’d love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.