Client Support Professional

Wintrust Financial Corporation; Grandville (MI); Hybrid; USD 68,884,000 - 89,544,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

Parental Leave

401(k) with company match

FSA

Employee Stock Purchase Plan

Pet Insurance

Job summary

Wintrust Financial Corporation is seeking a Client Service Professional to deliver high-touch support to commercial clients and act as a liaison between Loan Ops, Treasury Management and Deposit Operations.

You will handle daily customer requests, onboard new clients, and assist Relationship Managers with loan packages and data entry. A minimum 3–5 years banking experience and proficiency in MS Office are expected; Salesforce/ACBS familiarity is a plus.

Qualifications

• Minimum 3–5 years banking experience with strong knowledge of account opening and loan servicing.
• Exceptional customer service skills and ability to communicate clearly.

Responsibilities

• Provide high-touch support to commercial clients as liaison between Loan Ops, Treasury Management and Deposit Operations.
• Process daily customer requests via phone or system (account opening, balance inquiries, wires, loan advances and payoffs).
• Onboard new clients and assist Relationship Managers with loan packages, data entry and project tracking.
• Troubleshoot customer issues, resolve inquiries and ensure regulatory/compliance requirements are met.

Skills

Customer service

Communication

Time management

Attention to detail

Tools

MS Office

Salesforce

ACBS

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture.

Why join this team?

We have a culture that encourages an entrepreneurial spirit. We offer multiple opportunities for development and upward mobility.

What You’ll Do:

The Client Service Professional provides high touch support to commercial clients, ensuring exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

Provide administrative support for a team of Lenders with standard portfolios within a specific market.

Process daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, advances, transfers, payoffs and pay downs on loans.

Troubleshoot and investigate customer issues and onboard new clients.

Support Relationship Managers by answering calls, preparing loan packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects.

Ensure all regulatory and compliance requirements are met.

Qualifications:

Minimum 3-5 years’ banking experience with strong knowledge of account opening, commercial loan servicing a plus Exceptional customer service skills Strong verbal and written communication skills High level of organization and time-management with keen attention to detail and the ability to respond quickly to changes in priorities and tasks Proficient in MS Office including Excel and Word; familiarity with FIS, Salesforce, and/or ACBS a plus Knowledge and understanding of various loan documents, banking processing standards, best practices, and audit control procedures.

Benefits:

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation:

The estimated hourly salary range for this role is $24.04 - $31.25 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

#LI-HYBRID From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Wintrust provides community and commercial banking, specialty finance and wealth management services, delivering the sophisticated solutions of a large bank through a relationship-focused approach built from our community banking roots. Wintrust may collect personal information from you in connection with the application process. Wintrust complies with the California Consumer Privacy Act of 2018, and its policy may be found here Click here for Equal Opportunities.