Healthcare Contact Center Agent - Remote US

Gainwell Technologies; Arkansas; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Generous vacation policy

Educational assistance

Leadership & development academies

Job summary

Gainwell Technologies is seeking a Healthcare Contact Center Agent - Remote US to support client inquiries, update records, and resolve questions while meeting SLA targets. This role emphasizes collaboration with a team and cross-functional staff to drive efficient customer service delivery.

You will work in a flexible remote setup with a focus on completing 8.5-hour shifts within our defined business hours, contributing to health and human services outcomes for clients.

Qualifications

• 2+ years of customer service experience across industries
• Strong written and oral communication skills
• Ability to follow SLAs and meet production targets
• Ability to collaborate with teammates and stakeholders to resolve inquiries
• Proficiency with basic help desk software and MS Office applications

Responsibilities

• Provide knowledgeable responses to basic client questions and elevate complex cases
• Update account history and follow up to ensure inquiries are resolved
• Adhere to SLAs and production targets
• Collaborate with team, management, and clients to resolve inquiries
• Review and suggest procedural improvements to workflows

Skills

Customer service

Problem solving

Team collaboration

Written & verbal communication

Attention to SLAs

Tools

Help desk software

Microsoft Office

Job description

Location: Any city, AR, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Healthcare Contact Center Agent - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Candidates must be available to work a designated 8.5 hour shift Monday - Friday between 7am to 6pm Eastern.
• Ability to remain in a stationary position (sitting or standing) for extended periods of time while using a computer and telephone headset. Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone.
• Regular attendance and punctuality are essential to meet adherence and service level requirements.
• The deadline to submit applications for this posting is 10/01/2026. LS

The pay range for this position is$27,200.00-$38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.