Contact Center - Member Service Represen

Kohler Credit Union; Sheboygan (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) contributions

Paid time off

Tuition reimbursement

Predictable schedule

Job summary

Kohler Credit Union is seeking a Full-Time Contact Center Member Service Representative in Wisconsin. Starting pay is $19.15–$21.40 per hour with on-site training at our corporate center in Sheboygan.

After training and meeting performance standards, there may be eligibility for a work-from-home arrangement. You will assist members via phone, chat, email, and secure messaging, providing friendly, knowledgeable service while resolving questions and account issues.

Qualifications

• High School Diploma or equivalent required.
• Strong verbal and written communication skills preferred.
• Ability to provide professional, friendly, and solutions-focused customer service.
• Genuine interest in helping others and creating positive member experiences.
• Strong attention to detail and ability to handle confidential information.
• Ability to listen, understand member needs, and resolve questions or concerns.
• Ability to follow established procedures, policies, and regulatory requirements.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Provide friendly, knowledgeable, and solutions-focused service to members.
• Assist members via phone, chat, email, and secure messaging.
• Resolve account issues and help members find products and services that fit their financial goals.
• Handle debit card requests, digital banking support, and mobile deposits.
• Maintain professionalism, empathy, and accuracy in all interactions.

Skills

Verbal communication

Written communication

Customer service

Active listening

Attention to detail

Empathy

Compliance

Teamwork

Education

High School Diploma or equivalent

Job description

JOB REQUIREMENTS

Ready to build a career where you can make a difference every day? Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join our team! Starting at $19.15-$21.40 per hour, this is a great opportunity for someone looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required. Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin, and attendance on-site is required throughout the entire training period. Once training successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

What You'll Do

As a Member Service Representative, you'll be a key point of contact for our members, providing friendly, knowledgeable, and solutions-focused service. You'll listen to their needs, answer questions, resolve account issues, and help them find products and services that support their financial goals. You'll assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy. Responsibilities may include debit card requests, digital banking support, mobile deposit verification, account maintenance, and researching and resolving member questions. This role is ideal for someone who enjoys helping others, solving problems, and building relationships. You'll receive ongoing training, coaching, and development opportunities to grow your financial knowledge, service skills, and career.

Why Kohler Credit Union

At Kohler Credit Union, we believe a great workplace starts with supporting our employees. You'll receive competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contributions, paid time off, and tuition reimbursement. You'll also enjoy a consistent, predictable schedule that makes it easier to plan your life outside of work. This position follows set weekday hours with rotating weekend requirements and no holiday work, giving you more opportunities to spend time with family, friends, and the things that matter most to you. More than just a job, this is an opportunity to join a community-focused financial institution where employees are valued, collaboration is encouraged, and your work directly impacts the financial well-being of our members. We're committed to helping you grow professionally while providing the training, support, and resources you need for long-term career success.

Work Schedule

Monday-Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 12:00 PM No holiday work

What We're Looking For

• High School Diploma or equivalent required
• Strong verbal and written communication skills
• Ability to provide professional, friendly, and solutions-focused customer service
• Genuine interest in helping others and creating positive member experiences
• Strong attention to detail and ability to handle confidential information
• Ability to listen, understand member needs, and effectively resolve questions or concerns
• Ability to follow established procedures, policies, and regulatory requirements
• Ability to work effectively in a fast-paced, team-oriented environment

Compliance & Eligibility

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.