Contact Center Manager

Bridge Credit Union; Powell (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and vision insurance

Dental insurance

401K with 5% match

Vacation and sick leave

Disability insurance

Life insurance

And more!

Job summary

Bridge Credit Union in Powell, OH is seeking an onsite Call Center Supervisor to direct and administer the branch's operational efforts, ensuring service, sales, productivity and quality goals are met. You will train, direct, and supervise branch staff to deliver prompt, professional service.

The ideal candidate has 3–5 years of related experience, strong organizational skills, and a solid understanding of financial industry products and compliance.

Qualifications

• Three to five years related experience in a similar role.
• Strong organizational and managerial skills.
• Experience in the financial industry preferred.

Responsibilities

• Directs Contact Center activity to meet goals for service, sales, productivity and quality of work.
• Oversees provision of a full range of services to members and prospective members.
• Trains, directs, and supervises branch staff.

Skills

Call center supervision

Customer service

Operations management

Job description

Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you!

• We offer: Affordable health and vision insurance
• Free dental insurance
• 401K plan with up to a 5% match,
• Accrued vacation and injury/illness leave
• Short-term and Long-term Disability
• Life insurance
• And more!

Job description

Onsite Call Center environment

Responsible for directing and administering the operational efforts for the branch. Directs Contact Center activity to meet established goals for service, sales, productivity and quality of work. Directly responsible for goals for Contact Center development aligned with overall Credit Union strategy. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Responsible for the development of new business relationships with prospective members and prospective businesses. Trains, directs, and supervises branch staff.

Qualifications

Three to five years similar or related experience.

Previous relevant experience preferred.

Strong organizational and managerial skills.

Required knowledge

Experience in the financial industry preferred.

Thorough knowledge of credit union services and products.

Understanding of related legal and regulatory requirements.

Understand of sales and promotion techniques,

Familiarity with credit union branch functions, policies and procedures.

Work Schedule

Monday - Thursday: 8 a.m. - 5 p.m.

Friday: 8 a.m. - 6 p.m.

Saturday: 9 a.m. - 1 p.m.

Do you love working in customer service but are looking for better hours and pay? Does the credit union value of "people helping people" appeal to you? Are you looking for an opportunity to build a career in the financial industry while serving people in your local community? Do you have excellent communication skills, both written and verbal? Are you detail-oriented and conscientious? Do you thrive in a fast-paced customer service environment? Are you able to prioritize tasks effectively? Are you honest and ethical? If so, then you might just be perfect for this credit union position!