Contact Center Executive (Fully Remote)

Partner Company; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Partner Company in the United States is seeking a customer service professional to support international travel clients and suppliers. You will handle inquiries, bookings, amendments, and coordination across channels in a fast-paced environment.

We value strong active listening, professional English communication, and delivering high-standard service within a multicultural team. The role offers career development opportunities locally and internationally, with exposure to travel industry

Qualifications

• Strong customer-service orientation with excellent active listening skills.
• Professional proficiency in English, both spoken and written.
• Exposure to international clients and travel-industry partners.

Responsibilities

• Engage with clients and callers to deliver high-standard customer service.
• Manage bookings, amendments, special requests, and cancellations across channels.
• Meet defined SLAs and KPIs while adapting to changing priorities.
• Support clients and suppliers in a fast-paced international travel environment.
• Handle customer inquiries, bookings, and supplier coordination.

Skills

Active listening

Customer service

English proficiency

Job description

• Engage with clients and callers professionally to deliver high-standard customer service.
• Manage bookings, amendments, special requests, and cancellations across channels.
• Meet defined SLAs and KPIs while adapting to changing priorities.

Requirements:

• Strong customer-service orientation with excellent active listening skills.
• Professional proficiency in English, both spoken and written.
• Attractive benefits package and multicultural work environment.
• Exposure to international clients and travel-industry partners.
• Career development opportunities locally and internationally.

About the role:

• Support clients and suppliers in a fast-paced international travel environment.
• Handle customer inquiries, bookings, and supplier coordination.

Partner Company

The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.