Contact Center | CTI Concepts

TestingXperts; Newport Beach (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Infosys is seeking a skilled software engineer to contribute in requirements elicitation, architecture creation, and design artifacts, delivering high quality code within SDLC guidelines.

Must have hands-on experience with Cisco CVP applications (CVP, UCCE, CUIC), strong Java development skills, and production support in CVP Call Studio. Strong communication and fast learning are a plus for this role in Newport Beach, CA.

Qualifications

• Cisco CVP development and support.
• Java development experience.
• Experience with CVP Call Studio production support.

Responsibilities

• Involve in development and production support in IVR CVP/CVP Call Studio.
• Work with IT managers and vendor partners of client.
• Create design artifacts and contribute to SDLC compliance.

Skills

CVP Call Studio

Java

Cisco CVP/UCCE

Education

BE

Tools

CVP Call Studio

UCCE

CUIC

Job description

Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250, we have grown to become a US$ 10.4 billion (LTM Q1 FY 18 revenues) company with a market capitalization of approximately US$ 34.50 billion.

In our journey of over 35 years, we have catalyzed some of the major changes that have led to India's emergence as the global destination for software services talent. We pioneered the Global Delivery Model and became the first IT Company from India to be listed on NASDAQ. Our employee stock options program created some of India's first salaried millionaires.

Read more about the defining moments in the history of Infosys.

Job Description

Job Details: Contribute in requirements elicitation, creation of application architecture document and creation of design artifacts; deliver high quality codes, support activities related to implementation and transition; interface with internal team and key stakeholders; analyze and resolve issues to ensure high quality deliverables at each stage of SDLC WITHIN the guidelines, policies and norms of Infosys.

Must Have Skills (Top 3 technical skills only) * 1. Good konwledge and hands on experience on Cisco Contact Center applications like CVP, UCCE, CUIC 2. Good programming knowledge on Java 3. Good experience in development and production support in CVP Call Studio

Nice to have skills (Top 2 only) 1. Good communication 2. Need to be a fast learner

Detailed Job Description: Cisco CVP development and support. Cisco UCCE development and Support, Creating reports in Cisco CUIC.

Qualifications

BE

Additional Information

Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Involve in development production support in IVR applications using CVP Call studio and Java 2. Work with IT managers and vendor partners of client 3. Provided improvement ideas on the application being supported