Contact Center & Dispatching Manager

AllTech Services; Sterling (VA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Short- and long-term disability

Company-paid life insurance

401(k) with match

Tuition reimbursement

Generous PTO and paid holidays

Employee perks and events

On-site facilities (workout, showers)

Job summary

AllTech Services in Sterling, VA is seeking a Contact Center / Dispatching Supervisor (Manager) to lead a high-performing team of CSRs and dispatchers. You will oversee technician scheduling, drive efficiency, and partner with trainers to elevate service delivery.

The role emphasizes decision-making under pressure, a growth mindset, and alignment with the CARE values that guide our customer-first culture.

Qualifications

• 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades.
• Calm, confident decision-making in high-pressure situations.
• Experience with ServiceTitan or similar AI dispatching software is a plus.
• Growth mindset and ambition to advance within a expanding company.
• Natural leader who embodies CARE values.

Responsibilities

• Lead Mission Control — Manage, coach, and grow a high-performing team of CSRs and dispatchers to keep HVAC and plumbing operations running with precision.
• Master the flow — Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.
• Champion training and growth — Partner with internal trainers, external coaches, and Nexstar best practices to keep your team sharp and successful.
• Drive innovation — Collaborate with leadership to refine processes, implement better systems, and optimize ServiceTitan for maximum impact.
• Decide with confidence — Make fast, informed decisions in high-pressure situations without losing focus on service quality or team morale.
• Model leadership — Set the standard for integrity, accountability, and CARE values in everything you do.

Tools

ServiceTitan

Job description

Contact Center / Dispatching Supervisor (Manager) – Lead Mission Control in Sterling, VA

This isn’t just a job — this is your chance to take command of the Mission Control of one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years, and we’re not slowing down.

If you’re stuck in a dead-end role or buried in chaos at a company that doesn’t value you, this is your chance to step up and own the next chapter of your career with a team that rewards Curiosity, Ambition, Responsibility, and Empathy — the C.A.R.E. values that drive everything we do.

What You’ll Do (Responsibilities)

• Lead Mission Control — Manage, coach, and grow a high-performing team of CSRs and dispatchers to keep our HVAC and plumbing operations running with precision.
• Master the flow — Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.
• Champion training and growth — Partner with our internal trainers, external coaches, and Nexstar best practices to keep your team sharp and successful.
• Drive innovation — Collaborate with leadership to refine processes, implement better systems, and optimize our ServiceTitan platform for maximum impact.
• Decide with confidence — Make fast, informed decisions in high-pressure situations without losing focus on service quality or team morale.
• Model leadership — Set the standard for integrity, accountability, and CARE values in everything you do.

What You’ll Bring (Qualifications)

• 5+ years of leadership in dispatch, customer service, or call center management within the HVAC, plumbing, or service trades.
• Calm, confident decision-making — even in complex, high-stakes situations.
• Experience with ServiceTitan or similar AI dispatching software is a plus.
• A growth mindset, with ambition to thrive in a company that promotes from within.
• A natural leader who embodies Curiosity, Ambition, Responsibility, and Empathy.
• Familiarity with Nexstar principles is a bonus, but a willingness to learn is even better.

Why You’ll Love It Here

• Industry-best health insurance — United Healthcare coverage with company-paid premiums up to 80%, low deductibles, and nationwide acceptance.
• Dental and vision coverage
• Short- and long-term disability
• Company-paid life insurance with options to add more
• 401(k) with 4% match
• Tuition reimbursement — advance your skills with our support
• Generous PTO, sick days, and paid holidays
• Employee perks — appreciation luncheons, holiday events, workout facility, and even on-site showers
• A culture built on CARE and growth, where loyalty and hard work are recognized and rewarded.