Contact Center/Customer Service Inbound

Direct Staffing Inc; Largo (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

A staffing agency is seeking individuals for a customer service role in Largo, Florida, focusing on assisting stranded motorists. The ideal candidate should have 1-2 years of call center experience and excellent communication skills. This position requires schedule flexibility and the ability to help others with a positive attitude. If you are bilingual in Spanish and eager to work in a supportive environment, we encourage you to apply now for this exciting opportunity.

Qualifications

• 1–2 years of experience in Customer Service (Call Center preferred).
• Ability to read maps and utilize internet resources to determine customer’s location.
• Schedule flexibility is a must.

Responsibilities

• Provide empathetic assistance to stranded motorists centered around towing, jump‑starts, tire changes and vehicle exchanges.
• Determine specific breakdown location and secure appropriate dispatch service.
• Represent well-established brands in a fast-paced, production-driven environment.
• Perform dispatch coordination to ensure timely service delivery.

Skills

Communication skills

Active listening

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Basic PC skills

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Must have:

• Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including the potential for weekend work)
• Call center or retail customer service experience.
• Excellent clear communication skills

Role and Responsibilities

• Provide empathetic assistance to stranded motorists centered around towing, jump‑starts, tire changes and vehicle exchanges 24 hours a day, 7 days a week.
• Determine specific breakdown location, and secure appropriate dispatch service for the customer.
• Represent well‑established and internationally known brands.
• Work in a positive, production‑driven environment.

Qualifications and Education Requirements

• Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide.
• Ability to read maps and utilize internet resources to determine customer’s location.
• Active listening skills.
• 1–2 years of experience in Customer Service (Call Center preferred).
• High School Diploma or equivalent.
• Schedule flexibility is a must.
• Desire to help others.
• Possess a positive attitude.
• Regular, predictable attendance is an essential function of this job.
• Need bilingual Spanish.

Preferred Software Skills (please include skill level for each)

• Intermediate Microsoft Office/Windows proficiency.
• Basic PC knowledge and ability.

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!