Bilingual/Spanish Call Center CSR

Direct Staffing Inc; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

A leading staffing agency is looking for inbound customer service representatives in Jacksonville, Florida. Candidates should have at least 2 years of experience in a call center environment and be proficient in Spanish. The role involves receiving calls, researching issues, and providing top-notch service while managing multiple systems. Ideal candidates will possess a passion for customer service and have reliable transportation, as public transit is not available. Join a dynamic team focused on delivering excellent customer experiences.

Qualifications

• 2 years of CSR Call Center Experience within last 3 years.
• Reliable transportation (No public transit available).
• Medical terminology experience is preferred.

Responsibilities

• Receive calls from policy holders and agents.
• Research complex issues on behalf of the customer.
• Provide excellent customer service while documenting calls.

Skills

Customer Service

Multi-tasking

Technical Savvy

Spanish Language

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Job Description: Inbound customer service reps will be receiving calls from policy holders and agents. Must be technically savvy in order to work with 9 different systems and be comfortable in toggling between systems. Will need to be able to research complex issues on behalf of the customer and provide excellent customer service. Ideal candidates will need to have a passion for providing the customer with the best possible experience! Must be able to multi-task…will need to be able to document the call while talking to the customer.

Must-Haves:

1. 2 years CSR Call Center Experience within last 3 years

2. Reliable transportation/No public transit available

3. Spanish Required

Additional notes: Prefer to use, people with medical terminology experience, either with medical training, insurance experience etc. Looking for employment stability, 1 or more years at on company. Being tech savvy is a big plus, will be learning/using up to 9 programs at one time. Testing during training occurs weekly.

Additional Information

Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.