Contact Center Certified Medical Assistant CMA

AECOM; Hendersonville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

AECOM is seeking a Certified Medical Assistant to join their Patient Resource Team in Hendersonville, NC. This key role involves supporting patient inquiries, collaborating with clinical staff, and maintaining high standards of customer service. Candidates should have a high school diploma and significant clinical experience, with a focus on providing exceptional care to patients.

Benefits

Up to $5000 Sign On Bonus

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Qualifications

• 2 years in-clinic experience as certified medical assistant.
• Certified Medical Assistant certification required.

Responsibilities

• Answers inbound calls to physician practice clinical lines.
• Assists callers with clinical tasks according to established protocols.
• Provides appropriate chart documentation.

Skills

Customer Service

Clinical Skills

Education

High school graduate or equivalent

Job description

**All the benefits and perks you need for you and your family:**

+ Up to $5000 Sign On Bonus

+ Benefits from Day One

+ Paid Days Off from Day One

+ Student Loan Repayment Program

+ Career Development

+ Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days Monday-Friday 8am to 5pm

Location:895 Howard Gap Road; Fletcher, NC 28732

The role you’ll contribute: The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.

The value you’ll bring to the team:

· Answers inbound calls to the physician practice clinical lines in a polite and professional manner.

· Assists callers with clinical tasks according to established protocols.

· Provides appropriate chart documentation.

· Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Qualifications

· High school graduate or equivalent required

· 2 years in-clinic experience as certified medical assistant.

· Certified Medical Assistant

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Marketing & Communications

**Organization:** AdventHealth Hendersonville

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25008526

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.