Contact Center Certified Medical Assistant PRN

AdventHealth; Fletcher (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Certified Medical Assistant for their Patient Resource Team. This role involves managing inbound calls and assisting patients with their clinical needs while ensuring personalized service. Ideal candidates will have at least two years of clinic experience and be certified, with strong communication skills. Join AdventHealth to contribute to a community focused on the health and wellness of all individuals.

Qualifications

• 2 years in-clinic experience as certified medical assistant required.
• Proficiency in a second language preferred.

Responsibilities

• Answers inbound calls to the physician practice clinical lines professionally.
• Assists callers with clinical tasks according to established protocols.
• Collaborates with clinical staff.

Skills

Customer Service

Clinical Assistance

Education

High school graduate or equivalent

Certified Medical Assistant

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Shift : As needed

Location: 895 HOWARD GAP RD., Fletcher, 28732

The role you’ll contribute:

The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.

The value you’ll bring to the team:

• Answers inbound calls to the physician practice clinical lines in a polite and professional manner.

• Assists callers with clinical tasks according to established protocols.

• Provides appropriate chart documentation.

• Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Minimum qualifications:

• High school graduate or equivalent required

• 2 years in-clinic experience as certified medical assistant.

• Certified Medical Assistant

Preferred qualifications:

• Call Center experience preferred.

• Proficiency in a second language.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Marketing & Communications

Organization: AdventHealth Hendersonville

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25021856

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.