Contact Center Agent

Life Remembered; Jeannette (Westmoreland County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hourly pay + generous incentives

Medical, dental & vision benefits

Generous PTO

Paid holidays

Training and ongoing support

Growth opportunities

Job summary

Life Remembered is seeking a Contact Center Agent to join our Family Outreach team. You’ll be the first point of contact for families exploring cemetery products and services, helping connect them with the right Sales Advisor and location.

You must be comfortable on the phone, have strong listening and communication skills, and document calls clearly. We provide training, performance-based incentives, and opportunities to grow within the organization.

Qualifications

• Be comfortable and confident on the phone.
• Enjoy talking with and helping people.
• Strong communication and listening skills.
• Be comfortable using computers and learning new technology.
• Be able to accurately document calls and customer information.

Responsibilities

• Contact new leads generated through marketing efforts.
• Speak with prospective families to understand needs and interest.
• Set appointments for Sales Advisors.
• Earn incentives when appointments convert to sales.
• Serve as a customer service liaison for families.
• Answer general questions about cemeteries and services.
• Forward calls to the appropriate cemetery location when needed.
• Enter accurate notes into our contact center software.
• Follow established call scripts and outreach procedures.

Skills

Phone communication

Listening skills

Clear speaking

Computer proficiency

Documentation

Professionalism

Performance-based incentives

Education

High school diploma or equivalent

Tools

CRM software

Call scripts

Job description

Join a team of do-ers that are reimagining the death care industry while providing world-class service to each and every family in our care.

The families we serve are at the core of our being. Our priority is always to better their experience with us and to exceed their expectations by providing world-class service.

Personal Accountability

We are on an ambitious journey together. To succeed, we must all remember to hold ourselves to a high standard that will yield results in our collective journey together.

Quality

Our families entrusted us with the care of their loved ones for eternity. We must always hold our properties, our products, and our service to high quality standards in their honor.

Teamwork

We must always recognize the amazing individuals on our team. However, at the same time, we must also recognize that it’s only through teamwork that we achieve greatness.

A Will to Win

We must always foster the Will to Win in every aspect of our business and in our position within the industry - whether it is providing exceptional service to a family or surpassing the competition.

Constant Improvement

As we progress forward, we must consistently examine and improve all areas of the business regardless of the status quo that has been set either by us or our predecessors.

Family Outreach Department | Life Remembered

Do you enjoy talking with people and building connections over the phone?
Life Remembered is looking for a Contact Center Agent to join our Family Outreach team!

This is more than just a call center job. You’ll be the first point of contact for families who have expressed interest in our cemetery products and services, helping connect them with the right Sales Advisor and location.

What You’ll Do

• Contact new leads generated through our marketing efforts
• Speak with prospective customers to understand their needs and level of interest
• Set appointments for our Sales Advisors
• Earn incentives when appointments result in completed sales
• Serve as a customer service liaison for families
• Answer general questions about our cemeteries and services
• Forward calls to the appropriate cemetery location when additional assistance is needed
• Enter accurate notes and information into our contact center software
• Follow established call scripts and outreach procedures

What We’re Looking For

The right person will:

• Be comfortable and confident on the phone
• Enjoy talking with and helping people
• Have strong communication and listening skills
• Be comfortable using computers and learning new technology
• Be able to accurately document calls and customer information
• Be dependable, professional, and organized
• Be motivated by performance-based incentives

No call center experience? That's okay! We provide training on our call scripts, systems, and outreach process. We’re looking for someone with the right attitude and communication skills who is willing to learn.

What We Offer

For the right candidate, Life Remembered offers:

• Hourly pay + generous incentive opportunities
• Medical, dental & vision benefits
• Generous PTO
• Paid holidays
• Training and ongoing support
• Opportunity to grow within the organization

Why Join Life Remembered?

You’ll play an important role in helping families take the next step in planning for their future. If you’re a people person who loves to talk, enjoys helping others, and wants the opportunity to increase your earnings through incentives, we’d love to hear from you!