Contact Center Agent

CompleteCare; Bridgeton (NJ); Híbrido; USD 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

Paid time off: vacation, sick leave, &

HRA via Ameriflex (covers many out-ofp

Tuition reimbursement

Reimbursement for licensure and CPR

Direct deposit

Employee recognition programs

Businees discount programs

Resumo da oferta

CompleteCare seeks a Customer Service representative for its Contact Center. You will handle incoming calls, verify insurance, schedule appointments, and coordinate referrals while maintaining accurate demographics and using scripted communication.

Role requires strong communication, basic medical terminology, and Spanish language skills; healthcare background is a plus and on-site work in Bridgeton, NJ is expected.

Qualificações

• HS Diploma or equivalent required.
• Medical background a plus.
• Computer skills required.
• Medical terminology knowledge preferred.
• Excellent communication skills required.
• Spanish speaking preferred.

Responsabilidades

• Answer incoming calls for the organization.
• Follow company script and provide customer service.
• Update demographics at every point of contact.
• Schedule appointments for all providers using guidelines.
• Transfer calls to appropriate department as needed.
• Triage nurse messages when necessary.
• Request nurse to handle medication refills.
• Coordinate referrals with the Referral Coordinator.
• Verify patient insurance coverage.
• Schedule appointment with Financial Counselor if needed.
• Respond to online medication refill requests.
• Activate 911 if needed.

Conhecimentos

Communication skills

Spanish language

Medical terminology

Computer literacy

Formação académica

HS Diploma or equivalent

Ferramentas

Computer skills

Descrição da oferta de emprego

Description

Reporting/Department Head: Contact Center Manager

*FLSA Status – Non-Exempt

*EEO Category – Service Worker

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• Perform with the best customer service, phone etiquette
• Following company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller

OTHER JOB DUTIES:

• Ability to sit for long periods of time
• Other duties as assigned by department head

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• HS Diploma or equivalent
• Medical background a plus
• Computer Skills
• Medical Terminology
• Ability to communicate well
• Spanish speaking preferred

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.