Registration/Discharge Associate - Per Diem

CompleteCare; New Jersey; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan with employer-m

Continuing education opportunities

FSA - Flexible Spending Accounts

Job summary

CompleteCare is hiring a Registration Specialist to greet patients and register them accurately at check-in. You will verify demographics and insurance, collect co-pays, and guide patients through kiosk registration, ensuring privacy and a positive office experience.

The role requires strong customer service, English literacy, and the ability to multi-task in a busy clinic. Prior healthcare experience and familiarity with medical terminology are preferred, with comprehensive benefits offered.

Qualifications

• High school diploma or equivalent.
• At least two years as receptionist or cashier or related experience.
• Proficiency in English reading/writing and basic computer skills.

Responsibilities

• Registers patients for services, entering demographics and billing data at check-in.
• Assist patients with kiosk registration and guide them through the process.
• Provide excellent customer service; greet patients politely in person or by phone.
• Maintain professional, confidential interaction with patients, families, staff and physicians.
• Verify patient insurance information and collect co-pays.
• Route messages to nurses and handle incoming/outgoing faxes.

Skills

Customer service

Typing 45 wpm

Data entry

English literacy

Education

High school diploma or equivalent

Job description

Description

Reporting/Department: Practice Manager

*FLSA Status – Non-Exempt

*EEO Category – Service Workers

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: To arrange for the efficient and orderly registration of CCHN patients by ensuring that accurate patient information is collected, and that patients receive an optimum level of professionalism and office experience.

ESSENTIAL RESPONSIBILITES:

• Registers patients for services, entering and verifying all patient demographics and billing information at time of check in.
• Assist patients with navigating the kiosk registration process
• Provides excellent customer service skills; greets patients politely and promptly whether over the phone or in person
• Must portray a positive, courteous, and professional manner to patients, families, visitors, coworkers and physicians
• Responsible for insurance verification of patients
• Collect co-pays
• Obtains necessary patient information and documents, signatures of consent for treatment, release of information and other CCHN forms and scans to computer
• Direct patients to relevant areas of building
• Task messages to nurses
• Sends faxes, retrieves, and routes incoming faxes
• Understands the organizations financial assistance policy and refers uninsured patients to access to care counselors
• Must be flexible with the willingness to work different shifts
• Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), staff and confidential facility business
• Must recognize the importance this position plays in the community and must convey a caring and professional image in all interaction
• Ability to remain calm, professional, and focused on performing multiple tasks with many interruptions in a high stress, fast paced environment
• Keep areas clean and organized
• Follow CCHN policies and practices

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum two years receptionist/cashier or other related experience/business school training, Hospital/Medica/Office/Medical terminology preferred
• Ability to read, write legibly and comprehend the written and spoken word in English; basic computer literacy and ability to effectively learn new software programs required; Typing (45wpm), data entry, telephone answering etiquette, copy machine, must be physically able to sit for long periods of time, light standing and/or walking.

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.