Contact Center Advisor

Community Choice Credit Union; Warren (MI); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Community Choice Credit Union in Warren, MI is seeking a Virtual Member Service Specialist to be the voice of the credit union across phone, chat, and e-channels. The role is 100% virtual with a hybrid in-office component, focused on delivering meaningful interactions and helping members manage their finances online.

You will open new accounts, process transactions, support loan applications, and proactively reach out to members to share services.

Qualifications

• 1–2 years of experience in customer service or financial services.
• High school diploma or equivalent.
• Strong communication skills in a virtual setting.
• Ability to multitask, solve problems, and stay calm under pressure.
• Confidence using technology and learning new systems.

Responsibilities

• Be a trusted advisor—listen, uncover needs, and recommend solutions.
• Support members via phone, chat, and email with a personable approach.
• Open new accounts, process transactions, and assist with loan applications.
• Make outbound calls to introduce services and opportunities.
• Maintain high standards of accuracy, security, and professionalism.

Skills

Customer service experience

Financial services experience

Virtual communication skills

Multitasking

Problem-solving

Technological proficiency

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Join Our Team as a Virtual Member Service Specialist!
Location: Warren/Hybrid
Job Type: Full-Time

Are you passionate about helping others and love the idea of connecting with people through virtual platforms? Do you have the communication skills to create real impact without ever being face-to-face? If you're a service-minded problem solver who thrives in a fast-paced, digital environment—we want to meet you!

At Community Choice Credit Union, we’re looking for a Virtual Member Service Specialist to be the voice of our credit union. You’ll be the first point of contact for members reaching out through phone, online chat, and e-channels—ensuring each interaction is meaningful, efficient, and focused on improving their financial lives.

What You’ll Do:

• Be a trusted advisor—actively listen, uncover needs, and recommend solutions that save members money, make them money, or make banking easier.
• Support members through phone, chat, and e-mail—no script reading here! We want you to bring your personality to every conversation.
• Open new accounts, process transactions, and assist with loan applications and fraud concerns, all from your virtual desk.
• Make outbound calls to help members discover the full range of services available to them.
• Maintain high standards of accuracy, security, and professionalism in every interaction.

What You Bring:

• 1-2 years of experience in a customer service or financial services environment.
• A high school diploma or equivalent.
• Strong communication skills—especially in a virtual setting.
• A knack for multitasking, problem-solving, and remaining calm under pressure.
• Confidence using technology and learning new systems.

What Makes This Role Special:

• You’ll be a key part of our mission to improve lives, one virtual conversation at a time.
• Work in a forward-thinking, digitally focused team with growth opportunities.
• No in-person transactions—100% virtual service, 100% real impact.
• Be empowered to think like a member and take action that makes a difference.

Why You’ll Love It Here:

• A supportive and united team environment.
• Competitive pay and benefits.
• Opportunities for career growth in a thriving credit union.
• You’re not just doing a job—you’re building a career while helping others.