Contact Center Advisor

Sentara Health; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k with employer match

Paid time off

Parental leave

Tuition assistance

Student debt payoff

Disability insurance

Life insurance

Bonus opportunities

Job summary

Sentara Health Plans in Virginia Beach is hiring a Contact Center Advisor to handle telephonic sales inquiries, identify prospects, provide rate quotes and enroll eligible consumers. The role includes upselling and cross-selling products and offering guidance on coverage, with follow-up calls as needed.

Required are a High School Diploma and 1 year of sales experience; certification within 60 days is required.

Qualifications

• High School Diploma required.
• Must obtain L-HIL or L-LIFEHI within 60 days of hire.
• 1 year of prior sales experience required.

Responsibilities

• Respond to telephonic sales inquiries.
• Identify qualified prospects, provide rate quotes and enroll eligible customers telephonically.
• Upsell/cross-sell products and guide customers on insurance coverage; conduct follow-up calls.

Skills

Sales

Communication

Phone etiquette

Customer service

Education

High School Diploma

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health Plans in Virginia Beach is looking to hire a Contact Center Advisor.

Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

The Contact Center Advisor is responsible for responding to all telephonic sales related consumer inquiries, identifying qualified prospects, providing rate quotes and enrolling eligible consumers telephonically. Responsible for upselling and/or cross-selling products, providing guidance on insurance coverage, selling policies, and conducting appropriate follow-up calls.

Education:

• High School Diploma (required)

Certification:

• Must obtain L-HIL or L-LIFEHI within 60 days of hire.

Experience:

• 1 year of prior sales experience (required)

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly.Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.