Contact Center Advisor

The Chronicle Of Higher Education, Inc.; Pensacola (FL); On-site; USD 40,800 - 45,800; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition waivers

Paid sick leave

Job summary

The Chronicle Of Higher Education, Inc. seeks a full-time Contact Center Advisor in Pensacola, Florida, responsible for providing information to prospective and current students about admissions and programs.

The ideal candidate should have a Bachelor’s degree or an Associate degree with two years of relevant experience and be familiar with various communication strategies. A successful criminal background check is required. This role also involves targeted recruitment events and requires flexible scheduling.

Pensacola State College offers a competitive salary, ranging from $40,800 to $45,800, along with comprehensive benefits.

Qualifications

• Graduation from an accredited institution recognized by the U.S. Department of Education.
• Successful results of a criminal background check are required.
• Prefer strong working knowledge of multiple communication strategies.

Responsibilities

• Provide information on admissions and college programs.
• Assist with recruitment events and conduct calling campaigns.
• Respond to inquiries via phone, email, and virtual communication.

Skills

Customer service experience

Communication strategies

Call center experience

Education

Bachelor’s degree or Associate degree with 2 years of experience

Job description

Join the PSC family and connect with accomplished and diverse colleagues who inspire and innovate students and transform lives and futures. Along with helping our students reach their goals, Pensacola State makes career fulfillment a reality.

Job Description

The Contact Center Advisor position is a full‑time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general college information, and will provide referrals to other student resources, when necessary. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule, which may include evenings and some weekends, and reports to the Dean, Enrollment Management.

Minimum Qualifications

Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with a bachelor’s degree OR an associate degree and at least two years of relevant experience. Successful results of a criminal background check are required. Pursuant to College policy, it is an employment eligibility requirement to meet the requirements of §435.04(2), Florida Statutes, related to background investigations. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Preferred Qualifications

Prefer successful call center or customer service experience, strong working knowledge, and experience using multiple communication strategies like live chat, texting, emails, monitoring multiple phone lines, and communicating with a wide range of populations.

Salary Range

$40,800.00 - $45,800.00

Supplemental Materials

All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to request assistance with uploading supplemental materials, please contact HR Recruiting at [e-mail].

APPLICATION DEADLINE

Open Until Filled – Review of applications will begin May 26, 2026. The online application and supplemental application materials must be received by May 25, 2026, to receive full consideration.

Benefits

Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.

EEO Statement

Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Equal Opportunity Compliance at [phone], Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.