Consumer Social Community Manager

Socket.dev; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Toast is hiring a Community Manager, Consumer to own our organic social and community presence for Toast Local. You will craft a distinct consumer voice, grow followers, and engage diners across platforms, while coordinating with Brand, B2B social, and influencer teams.

In this hands-on role you’ll build playbooks, moderate conversations, amplify creator content, and surface insights to help Toast connect everyday diners with local restaurants.

Qualifications

• 3+ years of experience in community management or social content roles.
• Ability to write in a human, engaging voice across platforms.
• Hands-on experience building an organic social presence.
• Strong instincts for internet and hospitality culture.
• Experience moderating online communities at scale.
• Self-starter who can operate in ambiguity.
• Strong collaboration across Brand, Marketing, and Product.
• Data-informed prioritization based on signals.
• Passion for consumer experience and local restaurants.

Responsibilities

• Establish and grow Toast's organic consumer presence across platforms.
• Plan, create, and publish social-first content to drive awareness.
• Develop per-platform playbooks and grow a engaged following.
• Moderate community with human, on-brand responses.
• Enforce guidelines and keep the space safe.
• Partner with Brand, B2B Social, Comms, and PMM to align voices.
• Source and amplify user-generated content with creators.
• Turn guest stories into shareable content.
• Monitor sentiment and surface trends.
• Define metrics and report on growth and engagement.

Skills

Community management

Social media

Content creation

Communication

Collaboration

Analytical thinking

Job description

Toast is hiring a Community Manager, Consumer to own our organic social and community presence for Toast Local. You will craft a distinct consumer voice, grow followers, and engage diners across platforms, while coordinating with Brand, B2B social, and influencer teams.

In this hands-on role you’ll build playbooks, moderate conversations, amplify creator content, and surface insights to help Toast connect everyday diners with local restaurants.