Social Services Associate (PCN 063946)

State of Alaska; Juneau (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Insurance Benefits

Retirement Benefits

Paid Leave

Twelve Paid Holidays

Job summary

The State of Alaska is seeking a Social Services Associate in Juneau for the Department of Family and Community Services, Office of Childrens Services (OCS). This full-time role supports the Special Needs Hotline, handling requests, fund processing, and online purchases using a state credit card.

Emphasis on fiduciary responsibility, attention to detail, and customer service within a three-person team located in the Goldstein Building, downtown Juneau.

Qualifications

• Attention to Detail: thorough and detail-oriented.
• Customer Service: assist clients and ensure satisfaction.
• Memory: recall information from prior interactions.
• Problem Solving: identify and evaluate solutions.
• Reading: interpret written materials and apply rules.

Responsibilities

• Processes requests for goods & commodities.
• Creates Request for Funds and issues Purchase Authorizations.
• Performs online purchases using a state-issued credit card.
• Processes Resource Family Damage and Loss Claims and travel requests.

Skills

Attention to Detail

Customer Service

Memory

Problem Solving

Reading

Job description

THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Juneau, Alaska.

What You Will Be Doing

As a Social Services Associate working as part of the Special Needs Hotline, you will be responsible for all aspects of processing requests for goods & commodities. This will entail creating Request for Funds, issuing Purchase Authorizations, and making online purchases using a state issued credit card. You will also be responsible for processing Resource Family Damage and Loss Claims and vacation travel requests. This position requires fiduciary responsibility, attention to detail, and the ability to deliver outstanding customer service.

Our Organization, Mission, and Culture

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well‑being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values.

Benefits of Joining Our Team

Joining our team will provide you with the satisfaction of working with a dynamic, diverse, and high performing team while simultaneously having a positive impact on Resource Families, Relative Caregivers and the children/youth they care for.

• Full‑time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year.

Working Environment You Can Expect

This position will be located in the Goldstein Building in the heart of beautiful downtown Juneau. This position is part of the high‑functioning, three‑person Special Needs Hotline team. This team works in a fast‑paced working environment that requires multi‑tasking and attention to detail. This position is Monday through Friday, 7.5 hours per day. For information on the Juneau community (including schools, hospitals, housing) please review the Alaska Community Profiles.

We Are Seeking a Candidate with the Following Competencies:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.


2. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, satisfy their expectations; know about available products and services; is committed to providing quality products and services.


3. Memory: Recalls information that has been presented previously.


4. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.


5. Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Special Note

• This position requires a valid Alaska driver's license.


• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work‑related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.


• A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.


• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Social Services Associate, please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs/892009?keywords=social%20services%20associate&pagetype=classSpecifications

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

At time of interview applicant is requested to submit:

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.


• A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  
  
  
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.
  
  
  
  

Legal Employment

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. The State of Alaska does not provide VISA Employer sponsorships.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aids or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact

Name: Jackie Gohl, Program Coordinator 1
Phone: [phone]
Email: [e-mail]