Consumer Quality Control Specialist I,II,III

Trustmark Bank; Pearl (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

Trustmark Bank is seeking a Consumer Quality Control Specialist to review complex CDP consumer loan packages, including real estate, security, and compliance documents, for accuracy and completeness prior to closing.

The role requires knowledge of lien perfection, loan compliance regulations, and experience with related systems. Candidates should demonstrate strong analytical, organizational, and communication skills across multiple market areas.

Qualifications

• Experience reviewing consumer collateral including real estate, security, and lien perfection requirements (2 yrs)
• Experience with loan compliance regulations (2 yrs)
• Ability to interpret and apply lien perfection and collateral policy
• Strong analytical and organizational skills with attention to detail
• Proficient computing, word processing, e-mail, and internet usage

Responsibilities

• Review and interpret loan applications to determine collateral classifications and lien perfection
• Validate complex CDP prepared consumer loans pre-closing for accuracy and regulatory compliance
• Input data into TMK Partners to generate loan numbers and facilitate booking to the Fiserve system
• Deliver prepared loan documents to lenders or attorneys for closing via internal email or SecureMail

Skills

Analytical skills

Time management

Interpersonal skills

Communication skills

Organizational skills

Computer skills

Detail oriented

Customer service skills

Judgment skills

Education

Two-year college training

Tools

TMK Partners

Fiserve system

Job description

Overview

The purpose of this job is to review the more complex CDP prepared consumer loan, including all real estate, security, and compliance documents and related correspondence for completeness and accuracy in accordance with the application and to insure compliance with state and federal laws and Trustmark policies and procedures. This job requires the ability to proficiently review loans for one or more market areas and communicate necessary changes to Consumer Document Preparation Specialists.

Responsibilities

• Review and interpret loan applications and related data to determine collateral classifications and to ensure appropriate documents are prepared to perfect lien
• Review (prior to closing) the more complex CDP prepared consumer loan, including all real estate, security, and compliance documents for accuracy, completeness, and adherence to perfection, and compliance guidelines of applicable state and federal laws and bank policy and procedures
• Input data into TMK Partners to generate loan number and facilitate the booking of HPML and escrow loans to the Fiserve system
• Deliver prepared loan documents to Lenders and/or attorneys for closing via internal email and/or utilizing SecureMail procedures
• Perform additional duties as assigned.

Qualifications

Consumer Quality Control Specialist I

• Junior college/two years college training -OR- Equivalent job related experience
• Experience reviewing, and knowledge of, all types of consumer collateral, including real estate, security, and lien perfection requirements (2 yrs)
• Experience working with, and knowledge of, loan compliance regulations (2 yrs)
• Knowledge all types of consumer collateral including real estate
• Knowledge of lien perfection requirements
• Knowledge of consumer loan compliance regulations
• Analytical skills
• Time management principles to prioritize workload
• Strong interpersonal/communication skills
• Organization skills
• Computer skills
• Word Processing
• E-mail and Internet
• Detail oriented
• Customer service skills
• Judgment skills

Consumer Quality Control Specialist II

• Knowledge of all types of consumer collateral, including real estate, security, and lien perfection requirements (3 years)
• Knowledge of consumer loan compliance regulations (3 years)
• Analytical skills
• Time management principles to prioritize workload
• Strong interpersonal/communication skills
• Organization skills
• Computer skills
• Word Processing
• E-mail and Internet
• Detail oriented
• Customer service skills
• Judgment skills

Consumer Quality Control Specialist III

• Advanced knowledge of all types of consumer collateral, including real estate, security, lien perfection requirements, and escrow requirements (4 yrs)
• Working knowledge of consumer loan compliance regulations (4 yrs)
• Analytical skills
• Time management principles in order to prioritize workload
• Detail Oriented
• Organizational skills
• Strong interpersonal/communication skills
• Ability to proficiently communicate applied collateral/loan policy/regulation/compliance knowledge to co-workers
• Ability to properly interpret various consumer loan compliance regulations and adequately review documentation based on these regulations
• Computer skills
• Customer service skills

Physical Requirements/Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.