Consumer Product Sales Lead Analyst, Vice President

Citigroup Inc.; Wilmington (DE); Hybrid; USD 126.000 - 189.000; Vollzeit

Benefits dieser Stelle

Hybrid model (3 days in office, 2 days

Cross-functional exposure within Citi

Live product roadmap ownership

Learning and development resources

Financial wellbeing resources

Zusammenfassung

Citigroup Inc. in Wilmington, Delaware seeks a Product Manager for the Balance Transfer & Flex Loan product.

You will understand customer needs, monitor performance dashboards, and drive a seamless customer experience through data-driven insights and a well–defined roadmap. Collaborate with Finance, Risk, Analytics, Marketing and Digital; lead cross-functional initiatives, ensure compliance, optimize conversion and NPS, and present updates to senior management.

Qualifikationen

• 6-10 years of product management, product development or similar cross-functional experience.
• Bachelor’s degree in Business, Marketing, or related field
• Excellent organizational and project management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Analytical skills with the ability to source, analyze and distill data into insights
• Execution and results oriented with a desire to drive change and continuous improvement
• Self-motivated and detail-oriented
• Relationship building skills and ability to partner with a large cross-functional team to drive results in a matrixed environment
• Proficient in Microsoft Office suite of applications with an emphasis on Excel and PowerPoint
• Execution- and results-oriented with a desire to drive change and continuous improvement.
• Self-motivated and detail-oriented.
• Relationship building skills and ability to partner with a large cross-functional team to drive results in a matrixed environment.
• Proficient in Microsoft Office suite of applications with an emphasis on Excel and PowerPoint.

Aufgaben

• Obtain understanding of Balance Transfer & Flex Loan product, including customer needs and competitive environment
• Review dashboards and support performance monitoring to ensure product operates as intended
• Integrate digital funnel analytics and insights to identify friction and drive conversion
• Manage product roadmap with cross-functional awareness and alignment with partners
• Lead control initiatives to ensure compliance with policies and regulations
• Lead optimization efforts to improve conversion rates and NPS
• Coordinate and prepare presentations for updates with senior management
• Work with Finance, Risk, Analytics, Marketing and Digital to execute priorities
• Support ad hoc requests from management as needed

Kenntnisse

Product management

Cross-functional collaboration

Data analysis

Communication

Project management

MS Office

Ausbildung

Bachelor’s degree in Business, Marketing, or related field

Tools

Excel

PowerPoint

Jobbeschreibung

Key Responsibilities

• Obtain understanding of Balance Transfer & Flex Loan product, including customer needs, competitive environment, and the operations and customer experience of the product
• Review analytical dashboards and support performance monitoring, including but not limited to competitive intelligence, digital funnel reporting, channel reporting, etc., to ensure product operates as intended on an ongoing basis and provides a seamless customer experience
• Integrate digital funnel analytics and customer journey insights to identify friction points and drive increased conversion and repeat usage.
• Manage product roadmap of initiatives, ensuring cross-functional awareness and alignment with partners and supporting continuous improvement in the Balance Transfer & Flex Loan product and experience
• Lead, manage, and execute key control initiatives, partnering closely with control functions to design, implement, and maintain robust controls that ensure compliance with internal policies and external regulations
• Lead optimization efforts, including initiatives to expand the marketing eligible population, as well as identify & implement opportunities to improve product conversion rates, customer experience, NPS, etc.
• Coordinate and prepare presentations for effective updates and reviews with senior management and partners
• Work closely with cross-functional partners, such as Finance, Risk, Analytics, Marketing, and Digital, to execute on agreed priorities within established operating plans and timelines
• Support ad hoc requests from management as needed

Qualifications

• 6-10 years of product management, product development or similar cross-functional experience
• Bachelor’s degree in Business, Marketing, or related field
• Excellent organizational and project management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Analytical skills with the ability to source, analyze and distill data into insights
• Execution and results oriented with a desire to drive change and continuous improvement
• Self-motivated and detail-oriented
• Relationship building skills and ability to partner with a large cross-functional team to drive results in a matrixed environment
• Proficient in Microsoft Office suite of applications with an emphasis on Excel and PowerPoint

What We Offer

Join a collaborative team at the center of Citi's on-card lending strategy, where your analysis and product instincts directly shape the experience of millions of customers.

• Work in a hybrid model, with 3 days in the office and 2 days working remotely each week.
• Gain exposure to cross-functional teams spanning marketing, risk, analytics, and digital.
• Build your product management expertise through hands‑on ownership of a live product roadmap.
• Access learning and development resources to grow your career within a global organization.
• Benefit from resources supporting financial wellbeing and work-life balance.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Location & Salary

• Primary Location: Wilmington Delaware United States
• Time Type: Full time
• Salary Range: $125,760.00 - $188,640.00

Posting Close Date

• Oct 27, 2026

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.