Digital PM Analyst

Citigroup Inc.; Irving (TX); On-site; USD 107,000 - 161,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Dental & vision

Job summary

Citigroup Inc. in Irving, Texas is seeking a seasoned Digital PM Analyst to lead data-driven product decisions and drive platform improvements across digital channels.

You will partner with engineering to translate pain points into prioritized requirements, operate in a global matrixed organization, and contribute to the platform portfolio while monitoring performance, adoption, and risk. This role emphasizes innovative thinking, strong communication, and the ability to influence

Qualifications

• 5-8 years of experience
• Customer-centric with empathy
• Strong analytical background
• Ability to translate data into insights
• Excellent written and verbal communication

Responsibilities

• Build new products and services, using data to optimize the platform
• Collaborate with engineering to prioritize requirements and analyze usability
• Understand and operate within a globally matrixed organization
• Innovate and seek new solutions
• Contribute to platform product portfolio and roadmap
• Trade-off decisions on features, monitor release goals
• Monitor platform performance, adoption, and health
• Identify and research anomalous performance and risks
• Assess risk with focus on firm's reputation and compliance

Skills

5-8 years experience

Analytical mindset

Customer-centric

Digital product obsession

Launch mindset

Written & verbal communication

Team player

Education

Bachelor’s degree or equivalent

Job description

The Digital PM Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Responsible for identifying and researching anomalous performance and operational risks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience
• Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
• Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
• Obsession for digital products
• A willingness and appetite to do what it takes to take the product from concept to launch
• Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
• Consistently demonstrates clear and concise written and verbal communication
• Great team member and partner

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This role is expected to support one or multiple strategic programs for our Retail and Wealth customer base, including Business banking customers.

The ideal candidate is a motivated Product Manager with exceptional influencing skills and creativity. They must be adept at understanding and dealing with complex, cross functional relationships independently, and they must have a proven ability to drive innovation; and develop and deliver best in class customer experiences in a competitive digital landscape.

Job Family Group

Job Family

Digital Product Management

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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