Consumer Operations Lead - Hybrid (MN)

UnitedHealthcare; Minnetonka (MN); Hybrid; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentives program

Equity stock purchase

401k contributions

Job summary

UnitedHealthcare is seeking a Manager for the COVE to lead a team of analysts focused on monitoring and analyzing operational data to improve the consumer experience. The role reports to the Associate Director and collaborates with WFM, Tech, EIS, Product, Experience, and Service Delivery.

Based in Minnetonka, MN on the corporate campus, the position is hybrid (4 days in office, 1 day remote) with a pay range of $91,700 to $163,700 per year, plus comprehensive benefits and 401(k) contributions.

Qualifications

• 3+ years interpreting and analyzing large datasets.
• 1+ years of direct people management or 2+ years matrixed management experience.
• Basic SQL proficiency.
• Demonstrated leadership ability to influence and drive outcomes without direct authority.
• Demonstrated ability to assess business risks/issues and distinguish items you are empowered to resolve from those that need escalation.
• Proven exceptional relationship skills and emotional intelligence.
• Proven excellent presentation skills—clear and concise written & verbal communication.
• Ability to collaborate with senior and executive leaders.
• Driver's License and access to reliable transportation.
• Must live in Minnesota and work in the Minnetonka, MN office 4 days a week & 1 remote day.

Responsibilities

• Provide positive leadership presence and shadow, including effective communications, coaching, setting clear expectations, and holding direct reports accountable.
• Establish meaningful connections with team members, creating belonging and empowerment, and investing in development and growth of talent.
• Hire, train, and supervise operational staff, and conduct performance reviews for growth.
• Identify inefficiencies and implement strategies to improve processes and productivity.
• Monitor and analyze operational performance metrics to ensure targets are met and mitigate risks.
• Liaise with department heads and executives to align objectives via discovery calls and deliverables.
• Collaborate with leaders to enable flawless execution on commitments and better consumer outcomes.
• Address operational issues during Critical Response events, including occasional non-traditional hours.
• Contribute ideas to solve business problems related to policy, market trends, and technology.
• Collaborate with senior management on strategic plans and securing buy-in from partners.
• Ensure resources are allocated effectively (human, tech, financial).

Skills

Data analysis

People management

SQL

Leadership

Risk assessment

Relationship skills

Presentation skills

Executive collaboration

Driver's license

Job description

UnitedHealthcare is seeking a Manager for the COVE to lead a team of analysts focused on monitoring and analyzing operational data to improve the consumer experience. The role reports to the Associate Director and collaborates with WFM, Tech, EIS, Product, Experience, and Service Delivery.

Based in Minnetonka, MN on the corporate campus, the position is hybrid (4 days in office, 1 day remote) with a pay range of $91,700 to $163,700 per year, plus comprehensive benefits and 401(k) contributions.