Consumer & Mortgage Loan Processor

Total Community Credit Union; Taylor (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) match

STD

LTD & AD&D

Life insurance

Employee Assistance Program (EAP)

Paid time off

Job summary

Total Community Credit Union is seeking a Consumer & Mortgage Loan Processor to ensure loans move smoothly from application to funding, while delivering an exceptional member experience.

You will process consumer, mortgage, and indirect loans, gather documentation, and coordinate with lenders and third parties to close loans efficiently. This role is in-person and supports a collaborative team environment.

Qualifications

• 1-2 years of loan processing or related financial services experience.
• 2 years of customer service experience.
• Knowledge of consumer and mortgage loan documentation and lending procedures.
• Strong communication and member service skills.
• Ability to manage multiple loans and deadlines with accuracy.
• Detail-oriented and organized.
• Experience with loan origination systems and mortgage platforms is preferred.
• Proficient in MS Word, Excel, and Outlook.
• Credit union or banking experience preferred.

Responsibilities

• Process consumer, mortgage, and indirect loans from application to funding.
• Assist members with loan applications and gather documentation.
• Review and maintain loan, title, lien, and mortgage files.
• Prepare loan packages and coordinate with officers, underwriters, title companies, dealers, vendors, and other third parties.
• Process loan closings and disburse funds; complete post-closing activities.
• Handle payoffs, lien releases, and servicing transactions.
• Support additional lending functions such as Skip-A-Pays and membership openings.
• Collaborate cross-functionally with Member Service, Contact Center, and Collections.
• Back up the Lending department as needed.

Skills

Loan processing

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Loan origination systems

Mortgage processing platforms

Microsoft Office

Job description

Description

Full-Time Downriver Area Competitive Pay Based on Experience

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We're a close-knit team that values collaboration, growth, and community impact. If you're looking for a workplace where you're supported, appreciated, and encouraged to grow, you'll feel right at home here.

What You'll Do

As a Consumer & Mortgage Loan Processor, you'll help ensure loans move efficiently from application through funding while delivering an exceptional member experience.

• Process consumer, mortgage, and indirect loans from application through closing and funding, ensuring accuracy, completeness, and compliance with lending requirements.
• Assist members with loan applications by gathering information, collecting documentation, answering questions, providing updates, and following up on outstanding items throughout the loan process.
• Review, verify, and maintain loan, title, lien, insurance, and mortgage documentation to ensure complete and accurate loan files.
• Prepare loan packages, satisfy loan approval conditions, and coordinate with Loan Officers, underwriters, title companies, dealers, vendors, and other third parties.
• Process loan closings, disburse approved loans, and complete post-closing activities.
• Process payoffs, lien releases, mortgage discharges, insurance-related transactions, and other loan servicing activities.
• Support additional lending functions, including Skip-A-Pays, debt protection claims, and membership account openings.
• Work cross-functionally with several departments including Member Service, Contact Center, Collections, etc.
• Support and back-up the Lending department as needed, and perform other lending-related duties as assigned.

Your Job Classification & Schedule

Full-Time, Monday-Friday, In-Person

Why You'll Love Working Here

• Supportive, family-like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD & AD&D
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off

Equal Opportunity Employer

TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

What We're Looking For

• 1-2 years of loan processing, lending, banking, credit union, mortgage, or related financial services experience required.
• 2 years of customer service experience required.
• Strong understanding of consumer and mortgage loan documentation and lending procedures.
• Excellent communication and member service skills with the ability to build rapport and professionally assist members.
• Proven ability to manage multiple loans and priorities while maintaining accuracy and meeting deadlines.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Experience with loan origination systems, mortgage processing platforms, and financial software preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Credit union or banking experience strongly preferred.

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Finance, or a related field preferred